Julia D. Shaffer Email & Phone Number

Specializing in direct placement recruiting for restaurants, hotels, resorts, casinos and other hospitality businesses across the United States. My passion is to match great candidates with the best restaurant and hotel brands for positions including operations, finance, corporate and executive levels. I work with candidates and clients as a true partner, providing extensive support to find the right fit for both sides. Goodwin Recruiting works with over 1,000 of the top national, regional and local hospitality brands. With 20 years in hospitality recruiting we offer a deep pool of active and passive talent to match our client's needs. If you are an employer seeking top-notch talent, or a dedicated professional seeking a new position in your industry — contact me today to learn how I can help or visit our website at: www.goodwinrecruiting.com ABOUT GOODWIN RECRUITING Goodwin Recruiting is a full-service recruiting agency with specialists in hospitality, executive, finance, healthcare, and manufacturing. Goodwin Recruiting is committed to providing highly-personalized service to each candidate and client. All Goodwin Recruiters have extensive backgrounds in their fields. We are committed to be the best partner in the recruiting industry nationwide.

San Diego County, California, United States

Responsible for all front on house and back of house activities, for a 2.5 Million full service restaurant. -Promoted to training General Manager in 2 months. Trained 6 new GMs in 4 month period

Greater San Diego Area

Front of House ManagerDepartment head responsible for overseeing 28 employees directly; accountable for sourcing, hiring, training, coaching, counseling, and scheduling. Reporting directly to the General Manager and working alongside a management team of 16 FOH and BOH members to foster and promote a thriving working climate to maximize productivity and employee morale. -Developed comprehensive training program and standard operating procedure for new hires. -Created and executed a Concierge program partnering 25 local hotels to establish relationships and generate sales. -55,000 square feet and staffing level of 220 employees, grossing 10 million annually. -Input invoices, reconcile statements

Greater San Diego Area

• Managed 29 FOH staff members in a high volume, full service restaurant and bar.• Assured quality of service and maintained high levels of guest satisfaction.• Controlled beer, wine, and liquor inventory.• Redesigned menu to reflect current trends and increase sales of most profitable items.• Coordinated partnerships with local hotels and resorts to create a reward system for patrons and hotel staff to increase internal sales.• Ensured optimal profitability of alcohol.• Increased productivity and cleanliness by instituting systems of accountability for staff.• Coordinated and executed quarterly in house events/parties, including budget management, design, promotion, and implementation.• Balanced all cash drawers, completed nightly drop, and settled credit card batches.

San Diego, California

•Managed a staff of five employees and a base of 3,000 clients•Interviewed, hired, and trained all salon employees in policy and procedure, using a self- implemented two -week training program, which detailed: employee expectations, sales techniques, opening and closing duties, customer safety, and product/service knowledge. •Adjusted the staff schedule to lower labor costs and increase profitability.•Completed all paperwork including: payroll bi-weekly, client forms, new hire paperwork, and termination paperwork.

Bachelor Of Arts (B.A.), English Language And Literature, General

Education record