Please complete the CAPTCHA to continue
A concise factual answer block for searchers comparing this professional profile.
Julia Wallace is listed as Experienced Project Manager and Process Improvement Specialist who is passionate about driving operational excellence based in London Area, United Kingdom, United Kingdom. AeroLeads shows a matched LinkedIn profile for Julia Wallace.
Julia Wallace previously worked as Continuous Improvement Program Manager at Shl and Continuous Improvement Program Specialist at Shl. Julia Wallace holds Masters, Health/Medical Psychology from University Of Surrey.
As a seasoned Project Manager and Process Improvement Specialist, I excel in delivering transformative projects and optimising processes within fast-paced, high-pressure environments. With a proven track record of driving organisational development and executing a diverse portfolio of projects, I am adept at ensuring timely delivery and seamless User Acceptance Testing. My leadership skills shine through in my ability to build, mentor, develop and manage high-performing teams, fostering collaboration and cross-functional engagement to achieve outstanding results that stand the test of time.I am passionate about building strong relationships with stakeholders, tailoring communication to effectively inform and influence decision-making. My strategic approach and meticulous attention to detail have consistently led to enhanced customer satisfaction and operational efficiency. Whether transitioning to new technologies, improving customer service frameworks, or spearheading quality initiatives, I bring a customer-focused and results-oriented mindset to every challenge.With a rich educational background in psychology and extensive practical experience, I am dedicated to leveraging my skills to drive continuous improvement and deliver exceptional project outcomes.
A career timeline built from the work history available for this profile.
Surrey, England, United Kingdom
To deliver a portfolio of projects to drive improvements and to manage a team of project consultants. - Took ownership of knowledge gathering for a new customer platform to create self-help articles for SHLs support site which resulted in positive customer feedback. - Successfully planned and managed the departmental transition to Office 365 and from.
Thames Ditton, England, United Kingdom
To manage and execute a portfolio of projects aimed at driving improvements. - Ownership and Subject Matter Expert for SHL's Voice of the Customer programme, delivering action plans to manager populations leading to 50+ Net Promoter Score (NPS). - Leading the design and UAT remit for a web-based customer contact strategy resulting in an increase in.
Thames Ditton, United Kingdom
Management of departmental Voice of the Customer programme. - Designing and implementing departmental customer satisfaction surveys and delivering action plans to manager populations leading to 50+ NPS. - Designing a CRM referrals process for customer enquiries and complaints across multiple, global departments leading to a reduction in resolution time and.
Thames Ditton, United Kingdom
Driving global improvement initiatives including redesigning the coaching framework, planning and implementing a CRM Cases module, departmental career mapping and offering support to line management with the evaluation of the change pipeline and participating in ISO audits
Thames Ditton, United Kingdom
Managing and supporting 12 Customer Success agents including coaching and development, planning and prioritising resources, KPI reporting and identifying new revenue streams
Thames Ditton, United Kingdom
Provided support to Customer Success agents and Team Leaders including onboarding, imparting product knowledge, assisting with contact coaching and feedback, KPI reporting, proactively managing the customer database and motivating the team to achieve sales targets
Thames Ditton, United Kingdom
Responsible for inbound sales including handling customer enquiries, placing orders, upselling and cross-selling products and services, adherence to SLAs and KPIs and arranging appointments for field sales teams
Thames Ditton, United Kingdom
Provided administrative support to the department including invoicing, database changes and handling customer enquiries
Soho, London
Responsible for the overall customer experience including taking bookings, organising seating plans, greeting customers and dealing with customer complaints
2:1
Quick answers generated from the profile data available on this page.
Julia Wallace is listed as Experienced Project Manager and Process Improvement Specialist who is passionate about driving operational excellence.
Julia Wallace is based in London Area, United Kingdom, United Kingdom.
Julia Wallace has worked for Shl and Bodean'S Bbq Smoke House.
You can use AeroLeads to view verified contact signals for Julia Wallace, including work email, phone, and LinkedIn data when available.
Julia Wallace holds Masters, Health/Medical Psychology from University Of Surrey.
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial Search contactsCheck these profiles if this is not the Julia Wallace you were looking for.
