Julia Dietz Email and Phone Number

Oversee KARM Stores’ promotion and advertising efforts to drive sales and build brand awareness. Responsibilities include developing an overall marketing plan, approving campaigns, and measuring the return on investment of various advertising methods. Manage all aspects related to the production and implementation of any given campaign. Responsible for strategizing and analyzing and leading their team while making sure everything runs smoothly from start to finish with all stakeholders.Essential Functions1. Manage the external message and mission of “revealing Christ”.2. Manage any internal or external resources used to execute various campaigns.3. Manage the marketing budget and direct efforts related to the budget.4. Strategize at a high level new and innovative ways to expand brand awareness.Marketinga. Create and implement a detailed strategic marketing plan on a quarterly and annual basis that will drive various outcomes including but not limited to sales, solicitation of donations, store openings, etc.b. Produce ideas for promotional events or activities and organize them effectively and efficiently.c. Schedule and manage any marketing campaign on any platform for KARM Stores’ various interests.d. Conduct general market research to keep abreast of trends and competitors’ marketing movements.e. Control budgets and allocate resources amongst projects.Communicationa. Responsible for producing valuable content for KARM Stores’ online presence, editorial design, andorganizing the company’s various means of communication.b. Create unique and innovative ways to communicate internally to our team members.c. Create content that is relevant to our team members and effectively track its impression.Public Relationsa. Become KARM Stores’ agent toward external parties such as media, stakeholders and build strategic partnerships.b. Be able to tell the KARM story on all electronic media outlets.

Coordinating and organizing the curriculum, fellowship activities, and service projects for Youth Group students in grades 6th-12th.

- Attend internal meetings with the CEO to assist with project tracking and follow-up.- Attend external meetings with the CEO to assist with presentations and follow-up.- Assist in preparing presentations and sales pitches to potential partners.- Create organizational systems to improve efficiency across the company.- Develop strategies and initiatives to further the advancement of the company.- Oversee the development of new assets to ensure they fit Spark's brand.- Assist all departments with special projects and initiatives, as needed.- Assist the CEO with any additional tasks needed.- Attend conferences and workshops with business partners.

To provide support to and improve the efficiency of various departments by creating and updating department processes. To create and maintain a content library of documents and guides to improve internal performance and client performance. Additional responsibilities include:- To assist the Vice President of Customer Success with various administrative responsibilities.- To proofread all client websites and homepages.- To proofread all social media content and scheduled posts on Facebook and Instagram 3 times per week.- To create and maintained Calendly meeting invitations for all departments.- To write content for websites, automated marketing campaigns, and blogs.Accomplishments in this role include:- Assisted as Interim Director for the Website Development Team during a transitional period (8/21 - 10/21).- Established and implemented Call Center service.- Assisted the Executive Director of Digital Solutions with various administrative responsibilities.- Developed Quality Assurance processes and assessments.- Developed company-wide New Hire Onboarding process including New Hire Orientation presentation.- Improved the new hire screening process.- Updated and improved processes and resources for a waiting room video loop program.- Developed training tools to assist with learning including written assessments and Jeopardy.

To provide support to and improve the efficiency of the Account Management Team by creating and updating team processes. To create and maintain a content library of documents and guides to improve internal performance and client performance. To develop and conduct a 4-week training program for new hires on the Account Management Team.

To provide superior service and guidance to medical and aesthetic practices concerning their digital marketing efforts. To train and coach clients on sales conversion best practices to maximize the success of their social media lead generation campaigns. To organize, track, and maintain client records using Salesforce and Google Drive files. To create email content templates to be customized for various aesthetic devices and treatments. To assist the director with creating and implementing processes and guides for the success of the department.

To create and implement the marketing strategy for 3 practice locations. To add, edit, and improve content on the website using WordPress. To plan and execute bi-weekly email marketing campaigns using Constant Contact. To maintain and improve social media presence on Instagram, Facebook, YouTube, and Twitter. To create flyers, advertisements, social media posts, coupons and promotions, and any other necessary graphic or image. To communicate and strategize with advertisement sales representatives from various media outlets. To conceptualize, create scripts, and assist in the production of radio, television, and magazine advertisements. To plan and execute promotional events. To keep a detailed budget of expenses and review reports to measure the effectiveness of promotions and events.

To answer calls quickly and professionally to coordinate care of patients. To electronically maintain the doctor's schedule, including adding patients, indicating the reason for the appointment, and any information changes. To verify insurance benefits prior to the patient's arrival to ensure the best service upon their arrival. To organize and update data in physical and electronic patient charts.

To help customers succeed by addressing their issues promptly when they call for assistance. To provide accurate information and instructions to customers to satisfy their needs and fully resolve their issue(s). To provide a positive customer experience that makes the customers feel valued and confident in our abilities, and to provide customer service that exceeds their expectations. To connect customers and business partners to the appropriate team member according to the situation. To be the voice of the company and demonstrate vision and purpose of the company through each interaction with customers (past, present, and potential), business partners, and referral partners.

Team member - To greet customers and take their orders. To stock necessary items to fulfill orders promptly and accurately. To maintain a clean and efficient dining room. Assistant Marketing Director - To organize marketing materials. To create and maintain spreadsheets. To assist the marketing director in organizing and executing promotional events.

Administrative Specialist – To assist numerous mental health providers, both on-site and through telepsychiatry, in maintaining schedules, collecting copays, and updating information for over 700 clients by answering calls, checking clients in upon arrival, and scanning documents into the electronic medical records system. To coordinate care of the client by maintaining communication with agencies such as primary care physicians, social services, parole and probation, pharmacies, and any other agency necessary for the client’s continued care. Due to the nature of the clients’ behavioral challenges, compassion was vital; there were times clients called because they had thoughts of hurting themselves or others and front office staff were expected to respond with patience and understanding.Case Manager – To contact clients who have missed appointments to discuss the importance of keeping appointments and reschedule as necessary. Also, to contact all clients quarterly and conduct a survey to assess the level of satisfaction clients receive from the services provided. Reports are then made to the Office Manager and Owner including positive and negative feedback, and additional services requested.

Receptionist - To schedule patients for their therapy appointments at times when clinic staff are available. This position requires knowledge of specifications with patient treatment to know if the limited equipment in the clinic would be available for use. Additional responsibilities included assembling and maintaining paper charts, answering calls, taking payments, guiding patients when they need answers, and transcribing reports dictated by the therapist and mail them to the referring physician(s). Administrative Assistant - To maintain the clinic schedule as well as the therapist’s personal schedule such as haircuts, appointments, and meetings. Attending weekly administrative meetings with the business owners to discuss the overall health of the business and analyze different areas to detect where improvements can be made.Marketing - To visit doctors’ offices and large businesses to establish relationships to increase referrals. To design and order promotional materials to distribute during visits to referral sources. To assist in design and implementation of print and radio advertisements. To type and edit a monthly newsletter in Microsoft Publisher to be distributed to over 500 recipients, and reformat as Word document and PDF file for electronic viewing through e-mail and on the company website.

Participant Service Representative (PSR) – To provide information and guidance to Federal Government employees and their beneficiaries regarding the Thrift Savings Plan (TSP). To provide account information and services including balances, investment changes, assistance with form completion, explanation of plan regulations, among other responsibilities.Helpline Specialist - To assist PSRs with questions in order to provide superior service to callers, and manage first level supervisor calls.Mentor - To assist newly trained employees with the transition from the training atmosphere to the call center floor. This included monitoring calls, coaching misinformation, providing feedback and offering suggestions on how to improve.Assistant Trainer - To assist with construction, organization, and execution a five-week training session for new employees.There were 15 learning modules, each concluding with a review of the material, a quiz, and multiple system activities which were designed to familiarize the new hires with using various system resources.In addition to lecturing, I created and maintained training information with respect to the learning modules and exercises. With each new class, I kept a detailed spreadsheet with lesson notes, attendance, and the performance of each individual.I conducted ongoing monthly training for the entire contract, which included the PSRs, supervisors, and support staff. In order to prepare for each training, I attended conference calls with the Federal Retirement Thrift Investment Board to become a subject matter expert on each topic. I then used that expertise to create interactive, educational presentations, which allowed me to train all members of the contract in the areas of interest in a manner that was easily understood.