Julia E. Email & Phone Number

• Collected specific case information from individuals and families to provide accurate resources and care within the agency and community• Provided information to patients regarding the program’s services, requirements and procedures• Maintained case files, referral directories and information on community resources pertaining to social services programs• Assisted clients navigate and complete Medicaid applications• Assisted with establishing advance directives to for the residents in the Nursing Home• Received grievances and used problem solving and trouble shooting skills to resolve issues• Responsible for care planning of patients including discharge planning• Maintained daily communication with individuals thorough telephone and in person• Entered patient information into the company’s database system• Conducted psychosocial assessment of patients