Julia Elstoft Email & Phone Number

Melbourne, Vic, Au

Australia

Working to enhance and elevate the client service experience offered at the Viktoria & Woods Armadale store. To achieve personal and team sales budgets. I work in a group of 14 and help train and develop clienteling skills, through elevated communication, sales strategies, skills to close sale. Maintaining and exceeding client data capture KPI’s, useable and contactable. Creating and updating client profiles in business system. Maintaining and develop my personal client’s portfolio.Customer Service Associate: working the Customer Service team to ensure timely response to all incoming customer enquiries regarding purchases, after sales, production quality insights through online, email and phone communication. Working to improve client satisfaction, whilst maintaining Viktoria & Woods commercial objectives.

Melbourne, Australia

I commenced my role at Fendi Australia as they re-entered the Australian Market, to establish the first concession and stand-alone stores for Fendi Australia. Commencing in 2016. I worked closely with the team and under the guidance of Andrew Bailey, Retail Director, Australia. As Client Relations Manager I identified and grew existing Fendi clients through liaising with David Jones existing Fendi Australia database. Identifying, reach and connecting with new client opportunities for growth in the VIC market through in store and external client activations. Working with my team to Launch, execute and developed Melbourne's first stand-alone Fendi retail space within David Jones, Bourke Street, Melbourne. Leading new team members to adopt and develop a client centric business mind, through training, CRM reporting and KPI’s. Implementing client activations in store to reward existing clients and grow new clients, such as partnership with VFNO protoboard, potoroids and intimate appointments that grew our existing client base by 30%. Effectively worked with EVH to develop guestlists, plan and execute the opening of Fendi Australia Chadstone Store in 2016 and the Flagship Collins Street opening in 2018. Activations included media wall, catering within LVMH brand guidelines, interactive photo shoots by Liz Sunshine of clients, guests, and High-profile Melbourne business owners to grow Fendi awareness, loyalty, understanding of Fendi Maison savoir faire, market share and percentage of client wallet spend.

Melbourne, Australia

As PCRM Manager, VIC, I reported to Mia Elliott, Retail Marketing & E-Services Mangers as well as Phillip Corne, CEO, Louis Vuitton Australia/ New Zealand. During my time at Louis Vuitton, I managed existing HNWI client accounts and identified new high potential clients through use of the CRM system database, face to face interactions in store andexternal networking. I worked with NGV, VRC through our connections with EVH agency. Planned, organised and hosted numerous MHA collaborations to elevate client relations with the LVMH portfolio and achieve mutual sales/ client elevation goals. This included hosting Private dinners at Vue de Monde with Dom Perignon, Chef de Caves, Richard Geoffroy and in store LV Crown Casino with Ruinart, Frederic Panaiotis. I participated attended LVMH, Cultural Development training with colleagues throughout SE Asia in France. Visiting the Louis Vuttion home; Ansieres, LVMH Head office and roof top training. As well as Ruinart, Dom Perignon, Krug and Moet in Reims and Epernay.My team of three reports and I, planned, developed and executed numerous caravans and sales animations / initiatives including the sale of 36 Haute Maroquinerie MTO bags, exceeding expected budget by 200% in VIC Market.

Melbourne, Victoria, Australia

Reporting to Store Manager, Collins Street, Susie Holt.Meeting personal KPI’s and team sales objectives. Strong interpersonal and communication skills to reach Sales Targets. Management and maintain existing client loyalty through exceptional client service. Recruit and grow new High Potential clients to the Hermes brand through personalised messaging, product launches, numerous in-store animations and Private appointments.At Hermes, I was Fragrance sales and training Specialist for Collins Street. Including successful completion of training with in-house Nose, Jean-Claude Ellena. Sharing my expert knowledge with my VIC based colleagues. I hosted VIP clients in Grasse, France to discover the exceptional experience of creating their own unique Fragrance, under the guidance of Jean- Claude Ellena. During my time as Fragrance sales and training Specialist, I planned and executed in store events: including Engraving fragrance bottles for Father’s Day gifting to larger scale launch event for Exclusives Collections launch. Resulting in a 35% increase of fragrance category sales YOY.

Melbourne, Victoria, Australia

Responsible for retention and growth- increase share of advertising budget spend, of Mitchell’s and MPG accounts with Channel Nine. Responsible for negotiating contractual agreements to reach mutually agreeable contracts, with Channel Nine business needs top of mind and the client/ agencies campaign goals and objectives. To ensure all contractual obligations delivered and ensure client satisfaction. Creating, pitching advertising strategies, incorporating television commercials and online media spend to increase market share amongst competitors. Reporting to Account Manager, ,Matthew Ward and Manging Director of sales, Ian Paterson, to increase Mitchells and MPG market share and spend with Channel Nine. Ensuring existing contract obligations were met. Negotiation and writing contracts between my primary accounts and Channel Nine to achieve Channel Nine’s sales objectives and meet and exceed client's Account Manger's expectations.

Master'S Degree, Education

Bachelor Business, Marketing & Pr

Vce