Julia E. Email & Phone Number

Los Angeles, Ca, Us

Groups Sales Coordinator and Product Coordinator I worked with customers with group travel, shipping documents to passengers. Taking customer phone calls & email in regards to their upcoming tour. Worked directly with Group Leaders and passengers to ensure a high level of efficiency. Customizing promotional flyers. Processing reservations & cancellations. Answered product and service questions and offered information on related products and services. Work after hours phone line to help passengers that have an emergency. Deal with passengers who must leave a tour due to medical issues. Communicated directly with vendor in the US, Canada, and or International Products. Manage Product Inventory including Booking, confirming, monitoring, and canceling all vendors & or vendor contracts (US/Canada) for unused space. Communicated with the headquarter team of Tour Directors, questions, and other on-tour issues. Put together Tour Director Itineraries/technical with tour & flight details. Follow up with Tour Directors post-tour on optional, expenses and other items.

Long Beach, California

- Contracted Position- Answer phones and online chat leads and help new potential guests to make a decision to attend Live In Fitness- Track all sales leads in insightly CRM- Call back past leads and talk to them about where they are now with their goals to remind them that we are here and they can make changes now.- Follow up daily with hot leads first, then warm, then old leads- Track sales on sales pipeline google doc- Understand weekly promotions and how to pitch to leads-Social media- Hit weekly sales minimums and exceed them- Come to work with a positive attitude ready to help people to change their lives- Work with onsite staff to communicate guest needs with pre arrival info and ongoing support- Any and all other sales/marketing related tasks assigned

North Tustin

● Completion of company tasks such as; coaching all staff with sales goals to improve product and service sales.● Ensured all records, paperwork, and payroll remain up to date and inputted into the computer appropriately. ● Coordinated marketing plans with spa owner and develop customer’s promotions to drive business. ● Attending to customer questions, complaints and concerns immediately, and facilitating satisfactory resolution● Training and motived new employees● Managing staff of 30+ and their schedules ● Hiring, write-ups and terminations. ● Managing all client accounts in database● Entering payroll into an excel database● Assisting team to complete daily tasks in the clinic● Multitasking in assisting clients in person and by phone● Building rapport with clients and maintaining team morale● Upheld the ambience and appearance of multiple spas

Torrance

● Answering, screening, and forwarding any incoming phone calls, emails messages and promptly notifying the staff of important information● Providing excellent customer service to clients● Verifying insurance information ● Data entry ● Managing client accounts in database● Managing calendar for Director● Assist in resolving any administrative problem● Retrieving charts for auditing and HIPPA review ● Prepared and modify documents including correspondence, reports, draft, memos, and emails. ● Following policies and procedures to ensure a safe and controlled environment● Verifying invoices and orders

Torrance, California

• Working closely with patients to provide guidance, support and advice while patient is dealing with complex issues• Providing patient with all healthcare needs: procedures, medications, and continuing care requirements• Managing patients’ appointments and schedules• Ensuring timely collections of payments for medical services rendered• Liaising with attorneys, patients, insurance companies, and service providers• Maintaining, storing, and retrieving medical records dataAssisting in training staff to perform different roles in the office