Julia E. Email & Phone Number

Los Angeles, CA, US

Groups Sales Coordinator and Product Coordinator I worked with customers with group travel, shipping documents to passengers. Taking customer phone calls & email in regards to their upcoming tour. Worked directly with Group Leaders and passengers to ensure a high level of efficiency. Customizing promotional flyers. Processing reservations & cancellations..

Long Beach, California

- Contracted Position- Answer phones and online chat leads and help new potential guests to make a decision to attend Live In Fitness- Track all sales leads in insightly CRM- Call back past leads and talk to them about where they are now with their goals to remind them that we are here and they can make changes now.- Follow up daily with hot leads first.

North Tustin

• Completion of company tasks such as; coaching all staff with sales goals to improve product and service sales.
• Ensured all records, paperwork, and payroll remain up to date and inputted into the computer appropriately.
• Coordinated marketing plans with spa owner and develop customer’s promotions to drive business.
• Attending to customer questions, complaints and concerns immediately, and facilitating satisfactory resolution
• Training and motived new employees
• Managing staff of 30+ and their schedules

Torrance

• Answering, screening, and forwarding any incoming phone calls, emails messages and promptly notifying the staff of important information
• Providing excellent customer service to clients
• Verifying insurance information
• Data entry
• Managing client accounts in database
• Managing calendar for Director

Torrance, California

• Working closely with patients to provide guidance, support and advice while patient is dealing with complex issues
• Providing patient with all healthcare needs: procedures, medications, and continuing care requirements
• Managing patients’ appointments and schedules
• Ensuring timely collections of payments for medical services rendered
• Liaising with attorneys, patients, insurance companies, and service providers
• Maintaining, storing, and retrieving medical records dataAssisting in training staff to perform different roles in the office