• Maintained an organised, efficient approach to office management, facilitating smooth organisational operation.• Input data on organisational systems and generated regular reports for data analysis on Attendance, Behaviour and Performance.• Maintained high quality assurance levels through course evaluation and approval procedures.• Used effective time management and task prioritisation to ensure necessary administrative duties are completed within allotted timeframes.• Planned, implemented, monitored and assessed classroom instructional programme.• Built strong rapport to communicate effectively with multiple stakeholders including teaching staff, senior management, students, parents and third-party agencies.• Answered telephone and email enquiries promptly, signposting requested information.• Drafted documents and reports for management review.• Organised and coordinated 4 school charity events, receiving 78% positive attendee feedback in post-event surveys.

• Fostered positive relationships by listening to customer needs and preferences, providing targeted advice to enhance loyalty and retention, as well as sales.• Consistently delivered revenue and performance KPI targets through outstanding retail service and sales abilities.• Supervised, trained and mentored team members to consistently meet and exceed sales targets.• Recommended merchandise based on exact customer needs, improving sales conversion rates by 35%.• Maintained knowledge of current promotions, refund guidelines and payment policies, providing reliable customer advice.• Resolved customer complaints and process issues with proactive problem-solving skills.• Addressed customer enquiries and concerns, facilitating decision-making and minimising hesitation.• Created attractive product displays to enhance customer engagement and boost sales.• Processed payments promptly and precisely using Point Of Sale (POS) systems, minimising customer waiting times.

• Supported internal events team in planning, design and execution of weddings, conferences and meetings of parties of up to 150 attendees, managing budgets over £15,000.• Initiated partnership with local catering and hospitality events suppliers, minimising venue selection time by 85%.• Managed administrative logistics of event planning, including contract signing, fee collection, event booking and event promotions.• Interviewed clients to understand event scopes of work, establish budgets and determine timelines for catering and entertainment selection, guest list finalisation and rehearsal, ceremonies and receptions.• Consistently exceeded client expectations by tailoring events to individual client needs, selecting best catering, entertainment, photography and officiants, with a 100% customer satisfaction rate.• Coordinated schedules and timelines for all events.• Directed florists, photographers, musicians, officiants and ceremony participants during pre-ceremony, ceremony and post-ceremony events.• Scheduled social media posts using Hootsuite, optimising reach and maximising community engagement.• Prepared design briefs for graphics, videos and advertising campaigns.• Managed curation of relevant, engaging content for Facebook and Instagram.• Ran paid Facebook advertisements using allocated budgets and performance data to achieve maximum ROI.• Engaged regularly with wider online communities, boosting engagement rates by 28%.• Analysed website performance and effectively practised SEO optimisation, increasing web traffic by 17%.

In this position, I performed numerous administrative functions as a Receptionist ranging from making and receiving telephone calls and responding to queries as well as passing over information to both customers and management. In addition to this, I was responsible for cash handling and cashing up duties, assisting with staff training, and filling out various paperwork.

An opportunity presented to me by a QC, in which I would shadow several different legal staff ranging from Sheriffs to Solicitors to Legal Clerks. During this experience, I: assisted in the preparation and distribution of documents; studying and learning court case material facts and judgments; attending court hearings (including drug rehabilitation programmes); progress discussions and mentoring talks.