Julia Freeman Email & Phone Number

Atlanta, Ga, Us

Atlanta, Ga, Us

- Tier 1 support agent that provided support to customers via email, phone, and live chat within Zendesk- Maintained a knowledge base of customer support processes to provide detailed and efficient support to users- Collaborated with cross-functional teams to identify ticketing trends

Atlanta Metropolitan Area

- Manage a team of 7 while maintaining office systems by organizing office procedures and filing systems, preparing payroll and bookkeeping - Created invoices and managed all company accounts and billing- Planned and implemented office systems to increase efficiency - Tools: QuickBooks, Fishbowl, Microsoft Office

- Player Support Agent through BPO for a major gaming company- Specialized skills in account management, billing, and merchandising to provide customers with a variety of assistance including account security, troubleshooting, and billing-related solutions - Utilize ticket-based system to distribute customer inquiries between team members, individualized metrics tracked online (claims per hour, tickets resolved, average case time, etc)- Customer satisfaction rating reviews overseen by managers, who communicate with agents and provide suggestions and/or compliments based on rating score- Tools: Zendesk, Shopify, PayOn, ShipWire

Atlanta, Georgia

-Extensive knowledge of coffee industry, ranging from sourcingbeans to various brewing methods; responsible for rotatingseasonal drink creation-Daily duties include cashier work and espresso machineoperation to create a wide variety of drinks with intricate art-Manager approved to train new employees-Fewer than 10 total employees; assisting and gaining experiencein multiple areas outside of barista responsibilities (roasting,inventory, etc.)-Tools: Square, Shopify

Sandy Springs, Georgia

-Worked closely with clients to gather medical histories, establishtreatment plans, and educate about medical conditions in Internal Medicine specialty-Responsible for creating, maintaining and organizing all medicaldocumentation for veterinarian-Tools: MS Word, MS Excel, CornerStone

Tallahassee, Florida

-Gained experience in Intensive Care Unit and Internal Medicinespecialty while expanding knowledge of medical conditions andterminology

Tallahassee, Florida

-Established basic knowledge of craft coffee from extractionprocesses to multiple brewing methods-Tools: MS Excel, Clover

Tallahassee, Florida

-Trained in basic veterinary care, including preventive medicine, lab procedures and client education-Developed skills in document creation/maintenance, client/customer relations, time management, and prioritizing tasks

Tallahassee, Florida

Brookhaven, Ga

Biology/Biological Sciences, General

Biology/Biological Sciences, General

Activities and Societies: Pre-Vet Club, Awarded HOPE ScholarshipDean's List Fall 2014

Psychology

Activities and Societies: Honor's Society, Awarded HOPE ScholarshipPresident's List Spring 2013, Dean's List Spring 2013, Dean's List.

High School

Activities and Societies: Cross-Country