Logistics Operations Planning and Supply Chain management for SxS's and ATV's

Global Logistics division was sold by IBM to GEODIS in 2008, effective 2009. Years of service transferred from IBM to GEODIS - total 19+ years.Logistics Operations Analyst - Brand Lead, 10/11 - presentGlobal Logistics Project Manager, 10/05 – 10/11Responsible for managing daily operations and contacts of key IBM and Lenovo contracted carriers. Involved in creating and implementing RFQ’s for new carrier contracts. Responsible for program implementation and training team members. Project Manager for Logistics Operations team for new customer; Created process improvements and identified cost savings based on analysis of network; Represented organization in Trade Shows; Organized Summit Meetings for Suppliers and Business Partners; Created Operational requirements for the TMS system; Built customer relationship with on-site meetings and support; Developed new business opportunities with customers; Participated in cross-functional team which assisted in the testing of a worldwide tool before implementation and provided input and suggestions to the developers of the tool. Excellent information source for team members. Provided key process requirements and acted as functional expert for deployment of new SAP fulfillment system. Participated in Delivery Task Force which is a cross functional team that investigates/resolves delivery issues and works to improve processes and customer satisfaction with regards to delivery of equipment. Act as Accounting Focal for the team and provide reports to assist accounting with accurate revenue recognition. Work closely with management to provide input/assistance.

Provided input and suggestions to ILSAP program owners regarding processes and appointed as liaison between program owners and administration. Maintain excellent customer satisfaction rating while achieving monthly functional objectives which positively impact BPSO measurements. Contribute to satisfactory business controls posture and the passing of corporate audits while ensuring all processes are followed. Participate in internal audit team for periodic self-assessments. Provide process expertise and technical assistance for team members. Responsible for team supervision and act as liaison between the operations staff, the Brand and my team. Facilitator/Educator in seven Business Partner Education Sessions to provide expertise in Asset, Billing and Software processes to attendees. Excellent information source for team members. Participated in Delivery Task Force which is a cross functional team that investigates/resolves delivery issues and works to improve processes and customer satisfaction with regards to delivery of equipment

Developed streamline process to enhance timeliness of payments which improved customer satisfaction. Processed and researched all forms of fee payment requests from business partners to ensure validity of request. Assisted IBM employees with requests and tasks as needed.

Report directly to Vice President. Responsibilities include customer service, work directly with Account Executive and clients to design Yellow Pages advertisements; create, organize and distribute all monthly management reports; purchasing; any and all special projects assigned.

Provide computer sales and services and advise customers on hardware and software purchases. Interview and assist in hiring and training of new personnel. Cashier, physical inventory, loss prevention, stock clerk and all other duties required

Various responsibilities include customer representative, send memos to satellite managers, interview probationers, total and record time cards, prepare pay requests and other general personnel paperwork, support Superior Court Judges, data entry, other miscellaneous general office duties as assigned.