Julia Frkic Email & Phone Number

Sydney, New South Wales, Australia

Responsible for overall performance of a select group of stores. Review of monthly, quarterly and annual results to key directors all based on high level Retail KPI'sDeliver exceptional customer servicePeople management – sales performance and recruitment and trainingPeople coaching and development was key to success. Store performance was only successful when the right team was in place. Successfully built a consistent teamEmpowered team members to contribute to continuous improvement, quality and growth of the companyResponsible for a team of up to 80 people and have been responsible for caretaking the State during the State Manager absence - a team of up to 400 people across 86 stores.

Achievement of sales and profit budget in targeted storesPeople coaching and development – training staff to sell effectively and consistentlyBased in underperforming stores for up to 4 weeks to assist in the sales training and development Achievements Worked closely with the team to highlight the skills that needed further developing and how to increase overall team morale and comradery.Set clear goals and strategies in motion within each storeWorked closely with the Area Managers to achieve the desired outcomeIncreased top line sales in each location through a hands on and direct approachAlways left a lasting and positive impression on the team instore to ensure they felt empowered and motivated to succeed.

Responsible for rolling out the new Sales Training Program across the StateHeld 3 or 8 hour training sessions for every team member in NSW and Head Office teamEnsured follow up performance was monitored and areas of opportunity was highlightedWorked closely with AMs to identify gaps and further train their team membersFacilitated Sales training sessions via Zoom across the country to further develop the State Managers and Area Managers how to deliver the programCreated, developed and customised the practical side of the sales training theory. Developed activities and handouts to compliment theory and ensure a deeper understandingEnsured that team members understood the sales process and had a comprehensive overview of business expectations

Maintaining defined lines of communication between the candidate and client360 degree recruitmentBusiness developmentSeek advertisement writingDelivering exceptional service to clients and ensuring only suitable 90% candidates were put forward for the role.Achieved monthly sales targets on job placements