Julia Frkic Email & Phone Number

Sydney, New South Wales, Australia

Responsible for overall performance of a select group of stores. Review of monthly, quarterly and annual results to key directors all based on high level Retail KPI'sDeliver exceptional customer servicePeople management – sales performance and recruitment and trainingPeople coaching and development was key to success. Store performance was only successful.

Achievement of sales and profit budget in targeted storesPeople coaching and development – training staff to sell effectively and consistentlyBased in underperforming stores for up to 4 weeks to assist in the sales training and development Achievements Worked closely with the team to highlight the skills that needed further developing and how to increase.

Responsible for rolling out the new Sales Training Program across the StateHeld 3 or 8 hour training sessions for every team member in NSW and Head Office teamEnsured follow up performance was monitored and areas of opportunity was highlightedWorked closely with AMs to identify gaps and further train their team membersFacilitated Sales training sessions.

Maintaining defined lines of communication between the candidate and client360 degree recruitmentBusiness developmentSeek advertisement writingDelivering exceptional service to clients and ensuring only suitable 90% candidates were put forward for the role.Achieved monthly sales targets on job placements