Julia Giannotti Email & Phone Number

Harrisville, NH, US

North Billerica, MA, United States

North Billerica, MA, United States

-Managed team of seven Product Support Specialists-Developed new product set up policies and processes that support Cengage's digital transformation and subscription model -Established quality checks to ensure product information flows through Cengage systems correctly

-Initiated, developed, and managed Content Development Outsource Program that required maintaining relationships with authors, vendors, and content and service providers to develop customer-driven print and digital products-Lead communicator and issue troubleshooter from product vision through content development into marketing and sales

-Maintain and execute a training curriculum that offers consistent and flexible ways for Product Management to gain new skills and learn new processes necessary to do their jobs.-Establish and manage a training follow-up plan by updating the company’s training Intranet site, creating self-paced refresher videos, and conducting post-training feedback.

Prepare, review and execute market-driven, editorial product plans for up to 10 first editions and major revisions for textbooks and their accompanying online products for the disciplines of College Success, History, English, Communication, and Education. Work with discipline teams as a mentor and advisor on development practices and on product, platform.