Julia Grahn Email & Phone Number

Helsinki, Uusimaa, Finland

I'm currently leading the Core Banking Project. My main responsibility has been focusing on critical strategic decision making, defining key objectives and ensuring conditions that create conditions for the team's and project's success, providing support to our project team and encourage growth and self leadership through coaching leadership. I work in collaboration with our business operations, focusing on business critical development and processes.I'm involved in strategic decision making as a member of Project's Steering group since 2021.Other responsibilities include: -Project's change management and leadership-Project and resource management-Stakeholder collaboration and management-Key decision presentations, reporting and internal communication

Helsinki Area, Finland

When the largest and throughout the bank's history's most significant project, Core Banking Project started, I held the responsibility of Business Owner of Deposits and Customer Information. In the initiation phase, I took an active role in tender management (RFP), choosing vendors and defining core business requirements, ensuring quality, future development and smart integrations. During this phase the main focus areas were forming and implementing the new strategy and business development as well as defining new processes to digitalize services and products. In all development, the focus was on efficiency in new digital process development, transiting banking processes and shifting all data securely to new platforms. I have been a member of the Project Steering Group since March 2021.During the Core Banking Project responsibilities included:- leading the deposit and customer information business area of the project, ensuring effective communication and providing support to team- leading project management, change management and business development for deposit operations- re-defining and innovating current and new business processes- digitalizing customer experience and customer service channels- working closely with multiple stakeholders in a multinational environment- defining and developing strategies for new KYC and AML processes for better risk management- choosing vendors and defining core business requirements, ensuring quality, future development and smart integrations- leading the testing and migration area of the deposit business- facilitating workshops

Helsinki Area, Finland

In my role as the Head of Retail and Corporate (SMEs) Deposits I developed the business processes of deposit products and increased the sales. Leading a small team and help them succed in their roles was a great pleasure. Additionally I was responsible for the Credit Card Business Development and Sales Development, handling new partnerships and enhancing existing ones.

Helsinki, Southern Finland, Finland

Funding, SMEs, Sales Strategies, Business Strategy, Marketing, Sales Development, Credit Card Business Development

Helsinki, Finland

Administration, reporting, analysis, debt restructuring, savings account management, estate management, educating and consulting with partners. Recruiting responsibility. Participated in the ongoing development of business and strategies including optimizing processes and facilitating slow bureaucracy.Head of Back Office in the Helsinki Office since November 2015.

Boras, Sweden, Helsinki, Finland

Customer service, insurances, savings account management and granting of loans. Third employee in the Helsinki office.

Helsinki, Finland

B2B and B2C. Cold calling, up-selling, renewing subscriptions, pricing negotiations etc.Ranked among the top 3 sales people amongst the newly recruited 200 sales managers in the country 8 months in a row.

Sales Manager / Team Manager for a large grocery store in Helsinki. Customer service, billing, orders and reporting. Team manager responsible for delegating tasks and measuring performance.

Helsinki, Finland

I individually planned and fulfilled an inquiry concerning the Departments'​ admission requirements. I also arranged meetings and seminars and actively took part in the Department's answering process of statements. Whilst working for the Department of Justice I became highly competent in doing research. I learned that under high pressure I could maintain high standards and take great responsibility. I worked both individually and in teams, which improved my communication and presentation skills.

Master Of Poltical Sciences, Political Science And Government

Activities and Societies: StudOrg RF, Politicus RFPolitical Science, Politics, International Affairs, Law, Government, Organization.

1 Year Program, Leadership Studies

I executed a one year leadership study program with focus areas on personal development, self-leadership, corporate social responsibility.

Bachelor Of Political Sciences, Political Science And Government