Julia Hardin Email and Phone Number

Maintained policy, procedures, work instructions and projects for quality and continuous improvement agendas. Investigated performance to maintain employee adherence to quality and safety policies. Approved incoming materials by confirming specifications and approved finished products. Participated in technical training and workshops to improve skills set and boost overall knowledge. Gathered and inputted data in TRACKWISE to develop models and assess trends. Created and managed training classes to educate new hires and existing employees about compliance concerns. Created practice exams, exercise documents and interactive videos from older content and transferred print materials to digital. Managed various training courses by developing curricula, instructions, documents and written tests. Blended business’s goals, mission and values with learning development initiatives to deliver high-quality training to employees. Daily use of Microsoft Word, Excel, and PowerPoint

Performance of 300+ venipunctures and 100+ capillaries. Labeled blood vials with critical information like time of collection, date, and patient name. Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles. Built trust and minimized patient discomfort during phlebotomy procedures through reviewing procedure steps with patient thoroughly. Trained new phlebotomist on proper technique for venipunctures and company policies. Demonstrated full knowledge of SOPs. Promoted internally to Quality Specialist in 2019.

Facilitated activities of daily living, including personal hygiene management, feeding and ambulation. Engaged with patient family and friends to provide courteous, efficient visit experience. Assisted in changing from McKesson to Epic for medical record keeping, keeping detailed records before, during and after switch. Trained employees in proper operational procedures and shared company policies and regulations.

Performance of 50+ venipunctures and 10+ capillaries. Assisted doctors, nurses and support staff with preparation for and conducting patient procedures. Obtained patient vital signs and reported results to staff nurse or physician to note changes from prior measurements. Documented patient intake and dietary requirements, also assisting with feeding and monitoring. Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising. Coordinated patient care needs with healthcare team and delivered compassionate assistance with activities of daily living. Exhibited compassionate care and communication regarding issues surrounding death and dying.