• Tracked customer service cases and updated service software with customer information. Oracle CX, Salesforce system.• Processed customer service orders promptly to increase customer satisfaction.• Processed orders direct customers (OEM) and Parker customers from Europe, Latin America, and around the world.• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.• Collaborated with sales teams to address client concerns and expedite orders when necessary.• Collaborated with the 15 manufacture plants in Mexico and USA working close with all department to coordinate orders and any situation with customers.• Attended meetings with customers and team member for new projects or customer complains.• Participated in HPT and KAIZEN with staff members to implement strategies to improve our customer experience.• Trained new employees on logistics procedures, promoting a consistent approach across the team

• Tracked orders and notified customers of status or potential delays.• Trained new employees on logistics procedures, promoting a consistent approach across the team.• Collaborated with sales and customer service teams to address client concerns and expedite orders-deliveries when necessary.• Ensured compliance with industry regulations, reducing the risk of fines or penalties.• Negotiated freight rates with third-party vendors to acquire cost-effective contracts.• Registered vendors and customers on database to maintain updated roster.

• Ensured compliance with all government regulations, minimizing risk of penalties or fines for clients.• Advised customers on transportation options, types of carriers or shipping routes.• Prepared and submitted Harmonized Tariff Schedules (HTS) codes to US Customs.• Processed of formal entry (pedimentos) import and export.• Improved client satisfaction by providing timely updates on shipment status and resolving any concerns.• Tracked shipments processing through customs.• Coordinated with warehouse-shipping and transport companies on behalf of clients.

• Processed customs entry to USA with custom broker.• Coordinated import and export trucks.• Utilized data report with trucks and trailers assigned to my customers.• Handled escalated calls efficiently, finding satisfactory resolutions.• Trained new Customer Service Representatives on company policies, procedures, and best practices.• Coordinated with traffic team to provide a replacement of damaged or missing trucks/trailers.• Tracked load and updated customer platform with current information. TMC, Tesla, Ryder.