Deployed and maintained client machines across departments with variable technology needs. Supported laptops, thick and thin client desktops, mobile phones, tablets and printers within a Windows environment. Worked extensively in Active Directory to maintain GPO-controlled permissions for a dynamic userbase of thousands in which management policies dictated highly granular file server permissions and access levels for specific projects and job role. Directed workflow via ticketing system and performed triage to assess most timely resolution and best use of escalated resources. Produced documentation and troubleshooting guides.

Performed troubleshooting and helpdesk support remotely and in-person for end users on a variety of devices including desktops, laptops, mobile phones and printers. Deployed Windows OS over PXE and performed application installation and configuration to specific user needs. Maintained stock of IT hardware and consumables to ensure seamless continuity of business operations.

Dispatched and coordinated software and hardware services for enterprise corporate clients on a global scale. Coordinated with international remote monitoring teams and field technicians to assess needs and direct appropriate resources.

Utilized and maintained large form factor laser printers and plotters within full-service print center in order to produce customer print orders.