- Responded to and resolved customer questions and concerns to ensure complete satisfaction- Helped management meet standards of service and quality in daily operations- Completing store opening and closing procedures- Trained incoming staff- Delivered quality service by providing a warm and welcoming environment

- Completed certifications in Google Ads and Bing Ads- Built out 15+ accounts for paid search clients- Gave consultative advice and had regular communication with clients regarding these accounts- Internal Instagram advertising training- Ran my own Instagram Advertising campaigns- Developed an Instagram Advertising playbook for team- Assisted in developing a Custom Success Wiki page for company wide use- Collaborated cross departmentally to create resources to better… Show more - Completed certifications in Google Ads and Bing Ads- Built out 15+ accounts for paid search clients- Gave consultative advice and had regular communication with clients regarding these accounts- Internal Instagram advertising training- Ran my own Instagram Advertising campaigns- Developed an Instagram Advertising playbook for team- Assisted in developing a Custom Success Wiki page for company wide use- Collaborated cross departmentally to create resources to better internal experiences Show less

- Responded to customer inquiries, requests, complaints via telephone, email, and by appointment- Responsible for creative design for promotion if products- Assisted in developing weekly staff schedule- Responsible for opening and closing procedures including the cashing out of registers- Supervised co-workers and ensured efficient and smooth operations- Effectively trained 12 employees in customer service, cooking practices, and safety and cleanliness protocols- Created… Show more - Responded to customer inquiries, requests, complaints via telephone, email, and by appointment- Responsible for creative design for promotion if products- Assisted in developing weekly staff schedule- Responsible for opening and closing procedures including the cashing out of registers- Supervised co-workers and ensured efficient and smooth operations- Effectively trained 12 employees in customer service, cooking practices, and safety and cleanliness protocols- Created and managed social media page for Reading, MA location Show less

- Increased sales through personal Instagram account- Counter sales- Product displays- Supervised cupcake decorating birthday parties