As a member of the HRIS and HR Services Team, this position will manage system configurations, while also leading projects for the talent, performance and learning functions. In addition, this role will support Learning & Development process improvement efforts and the switch to a new Learning Management System (Workday). We seek a candidate who possesses not only the technical expertise, but also the critical thinking, communication, and influencing skills to integrate talent, performance and learning initiatives at Genworth. Responsibilities:• Data Governance and Data Entry• Partner with the business and HR on business requirements gathering, business process review, project management, testing, training, documentation development, and communication • Demonstrate strong technical, communication, troubleshooting and customer support skills • Provide technical expertise on utilizing Workday HCM and Reporting• Participate in the ongoing design, configuration and reporting for all Workday functional areas• Ensure data integrity within the HRIS and generate standard and ad-hoc reports.• Manage appropriate issue escalation to achieve timely issue resolution.• Create and maintain end-user and training documentation; and participate in training activities for end-users.• Build email notifications, configure and schedule alerts as necessary.• Due to sensitive nature of the position, must be able to maintain the strictest confidentiality

• Processes the organization's human resource information using the most efficient and cost-effective computer systems and applications• Researches, analyzes, designs and maintains information systems in support of human resource administration and projects• Monitors HR information needs and designs new or modifies existing systems to meet changing requirements

• Responds to inquiries from employees and external contacts by phone, email, and web chat in a timely manner with accurate information and escalates them if need be• Documents processes and communicates them to coworkers and clients• Effectively responds to routine questions from associates, managers, and vendors regarding various HR Services such as researching and resolving current HR Management Systems problems and unexpected results or process flaws• Assists in testing and reviewing future releases of HR Management Systems • Creates, edits, and runs reports and analyzes data in order to help preserve data integrity• Develops processes and guidelines for users• Performs certain scheduled processes including time and attendance, childcare and fitness reimbursement validations, and pulling reports• Helps in determining and upholding the current trends in HR Management Systems focusing mainly on customer service, product and service development, and applying important technologies • Supports subject matter professionals to ensure efficient customer service, data integrity, data analysis and validations, and supports in audits and testing of system changes related to integrations to third party applications

• Customer service - sent and received money via Western Union, sold and redeemed lottery tickets, cashed checks, sold money orders, counted tils, entered bank deposits and receipts, counted money in the safe, trained sales associates, answered phone calls, supervised sales associates, designated sales associate breaks • Worked 20-30 hours per week to finance my educational expenses while attending JMU full time