Julia Jagmin Email & Phone Number

Atlanta, Georgia, United States

-Led and managed a high-performing Merchant Success team in a fast-paced financial technology startup environment, overseeing the successful onboarding, activation, support, and retention of merchant clients-Provided valuable coaching and constructive feedback on calls, training sessions, and email communications through regular one-on-ones, annual.

-Handled CRM Administration on a company-wide level, as well as Quality Assurance and Learning and Development for the Merchant Success team-Designed and executed a comprehensive 4-week new hire training program for two distinct roles, ensuring a seamless onboarding process and setting new employees up for success-Established a ticketing system within.

Atlanta, Georgia, United States

-Established and nurtured strong relationships with merchants, proactively cultivating a positive merchant experience to ensure their satisfaction and loyalty-Applied a sales-focused approach to servicing merchants, demonstrating a keen understanding of their needs and business objectives-Utilized outreach methods, including phone and email, to assist.

Winder, Georgia, United States

- Worked as a liaison between Bank OZK and Fiserv by providing support and service to 250 retail banking offices and more than 2,500 active merchants throughout Georgia, Florida, North Carolina, Arkansas, and Texas- Maintained extensive knowledge of merchant services solutions, competition, and pricing options to communicate effectively with internal and.

Athens, Georgia, United States

- Provided teller services, handled large amounts of cash, administered domestic and international wires, and ensured a quality experience for clients- Opened accounts for clients including personal and business accounts, money markets, CDs, IRAs, and IOLTAs- Successfully communicated with multiple departments including Retail Operations, Digital Services.

Athens, Georgia

- Guided customers through the designing and ordering process through extensive knowledge of website navigation, clothing inventory from many brands, and processing card information- Collaborated with partners in multiple other company departments to assure customer needs were met- Effectively communicated shipping needs and resolved issues by establishing.

Athens, Georgia Area

- Established rapport with clients, which included approximately 20 convicted felons with active drug addictions- Trained with current case manager and eventually conducted my own case management meetings, which involved collecting current information on clients’ lives through one-on-one meetings, detecting any problem areas, and brainstorming solutions.

Bachelor Of Arts - Ba, Sociology

Bachelor Of Arts - Ba, Criminal Justice Studies

Minor, Public Policy And Management