Julia Johnson

Julia Johnson Email and Phone Number

Learning Delivery Director @ Nazaré
Windsor, GB
Julia Johnson's Location
Windsor, England, United Kingdom, United Kingdom
Julia Johnson's Contact Details

Julia Johnson personal email

n/a
About Julia Johnson

I am an experienced self-driven global learning/enablement leader and team manager with proven ability to drive increased user adoption of products/technologies and associated services through the development and delivery of scalable employee and customer learning strategies, including onboarding initiatives. I am passionate about delivering the best customer/employee experience, working with sponsors at all levels to analyse the need and build solutions to support business outcomes. I have created/led comprehensive learning programmes, including the selection, deployment and business ownership of Learning Management Systems and creative tooling.With a focus on customer success, I take pride in leading dynamic teams that design and manage global learning and enablement solutions, directly contributing to operational excellence for customers ensuring services are a driving force for product adoption and customer satisfaction.I have significant experience with SaaS/B2B technologies and associated products including sector experience within Life Sciences, Retail Media & Analytics, Cybersecurity and Digital Communications.

Julia Johnson's Current Company Details
Nazaré

Nazaré

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Learning Delivery Director
Windsor, GB
Website:
nazarelearning.com
Employees:
397
Julia Johnson Work Experience Details
  • Nazaré
    Learning Delivery Director
    Nazaré
    Windsor, Gb
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  • Dunwood Consulting
    Independent Consultant
    Dunwood Consulting Sep 2024 - Present
    Supporting local businesses and education establishments with business coaching and advice
  • Calyx
    Senior Director, Product Knowledge And Enablement (Customer)
    Calyx Jan 2021 - Mar 2024
    (Previously Parexel, Informatics - see below. Continous employment 7 years) Drove enablement strategies across multiple geographies to drive increased adoption of software products and associated processes for employee and customer user engagement/retention strategies.Created and managed role-based learning programmes for key customers, up to 1500 users (regulatory and clinical). Drove enablement strategies to improve customer process and use of operational tooling and led customer support training strategy for customer care teams. Responsible for the design, fast-paced development and effective implementation of enablement deliverables (eLearning, video, online prompts, study specific user guides, quick-tip reference guides, knowledge articles and instructor-led training) relating to the breadth of company products, services and associated processes including digital enablement delivered through Customer Support, client portals and employee and customer learning technologies. Included close partnerships with SMEs, product management, commercial, finance and support across all business units.Business Owner for LMS and associated technologies as well as learning development tooling.Led a global team (max 34) of Technical Writers, Enablement professionals and Translation experts within the UK, US and India.
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  • Parexel
    Director, Customer Learning/Enablement (Product)
    Parexel Feb 2017 - Dec 2020
    Was responsible for setting the vision and strategy for the customer knowledge/enablement team within Parexel (Clinical Research Organization), supporting external end user adoption of technology products.Led assignments on major accounts for customers designing learning strategies and project managing the execution of plans including liaising closely with customer sponsor and key contacts and being on-site for assignments internationally, as required.Led and managed a team (max 22) of education/enablement professionals across UK and the US.
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  • Dunnhumby
    Director, Education Services (Product)
    Dunnhumby Oct 2013 - Dec 2016
    London, United Kingdom
    Was responsible for setting the global customer education vision and delivery strategies for the company's Customer Data Science technology solutions. Was responsible for the design, development and global deployment of all external Education services for dh Products and Solutions. Deliverables included Product User Assistance, Education Videos, e-Learning and Classroom/Webinar. Managed a full team of Technical Writers, Instructional Designers and Operational roles as well as regional customer facing Learning Consultants.Partnered closely with L&D for internal education initiatives.
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  • Blackberry
    Senior Manager, Customer & Partner Global Learning Solutions - Product
    Blackberry Nov 2010 - Sep 2013
    Slough, United Kingdom
    Was responsible for the global deployment of all after sale Customer Support/Technical Training for internal staff and externally for Carriers, Customers, Re-sellers and Partners.Devised and managed the Global Authorised Training Partner Program for facilitation and consultancy services.Managed a team based UK, Germany, Canada, Singapore and Mexico.
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  • Blackberry
    Senior Regional Manager, Emea - Customer & Partner Global Learning Solutions - Product
    Blackberry Oct 2008 - Oct 2010
    Thames Valley
    Department delivered all Blackberry technical Product education internally to all EMEA personnel and externally to all Carriers, end user Customers and Partners across the region.Was responsible for leading a regional team of Learning Advisors and Program Design, Training delivery and Operations roles.Full partnership with L&D. Targeted Revenue generation.Full P&L management.
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  • Pmprofessional Learning
    Director, Customer Learning
    Pmprofessional Learning 1999 - Dec 2007
    Buckinghamshire
    Specialist training organisation (part of the PMP group of companies), delivering certification based Project and Programme Management Training eg PMP, APMP, PRINCE2 for a range of national and international corporates. Led the company and was accountable to the Group Board for meeting all strategic goals including Financial (Sales and Net Margin), People and Quality objectives.Led a team of operational, sales and delivery consultants. Represented the Company at industry professional events.

Julia Johnson Skills

Account Management Training Delivery Training Leadership Strategy Management Team Management Crm Program Management Recruiting Team Leadership Telecommunications Business Development Mobile Devices Coaching Customer Service Employee Training Change Management Performance Management Human Resources Strategic Planning Sales Operations Vendor Management Customer Satisfaction Customer Experience Business Process Improvement Cross Functional Team Leadership Talent Management Process Improvement Time Management Leadership Development Building Relationships Organizational Development P&l Management Operations Management Operational Excellence Strategic Partnerships Call Centers

Julia Johnson Education Details

Frequently Asked Questions about Julia Johnson

What company does Julia Johnson work for?

Julia Johnson works for Nazaré

What is Julia Johnson's role at the current company?

Julia Johnson's current role is Learning Delivery Director.

What is Julia Johnson's email address?

Julia Johnson's email address is ju****@****ail.com

What schools did Julia Johnson attend?

Julia Johnson attended Brunel University, Royal Alexandra And Albert School (Boarding).

What skills is Julia Johnson known for?

Julia Johnson has skills like Account Management, Training Delivery, Training, Leadership, Strategy, Management, Team Management, Crm, Program Management, Recruiting, Team Leadership, Telecommunications.

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