Julia Josephson Email & Phone Number

Bethesda, Maryland, US

Bethesda, Maryland, US

Understand client expectations and client requirements when the project begins. Set up and configure a client’s solution. Train client staff on system capabilities and best practices. Develop and record new eLearning courses for new feature enhancements. Maintain team documentation for troubleshooting and best practices. Manage all activities related to.

Provincetown, MA, US

• Manager of ten person team responsible for all aspects of revenue management, central reservations, and event and group sales in high growth, high volume luxury boutique hotel management company. Directed and executed.
• Supported property expansion from one hotel to seven by leading nimble, reliable, and cross-functional revenue, reservations, and sales teams, promoting innovative solutions and a “can-do” attitude across the board.
• Reduced incurred property reservations expenses by 30% through building an effective and efficient central reservations office, driving a distribution channel optimization effort, and by negotiating a new room count.
• Lead property evaluations for new asset acquisition as it related to revenue management strategy, new system installations, and implementations. Frequently participated and presented in pitches to new ownership groups.
• Strengthened operational efficiency of properties by leading the implementations and training process for a brand-wide Property Management System, Central Reservations System, and Customer Relationship Management.
• Conducted revenue forecasting and participated in budgeting and business planning with strategic and tactical recommendations.

Provincetown, MA, US

Served as on-property Director of Revenue Management at the award-winning boutique property - The Asbury. First employee brought on in pre-opening to assist with PMS and CRS installation, pre-opening reservations, and revenue strategy creation. Participated in the executive committee.

Provincetown, MA, US

First front-of-house employee for the company; started as a seasonal House Manager for Eben House in Provincetown, Massachusetts and stayed on year-round assisting with all aspects of guest experience, property management, accounting, and reporting. Revenue Manager of three properties. Part of the opening team for two luxury boutique inns - Eben House and.

Phoenix, Arizona, US

• Responsible for the successful and efficient operation of the front desk. Ensured excellent guest service while maintaining brand and quality standards. Managed team of front desk agents and handled all training.
• Selected to represent the property at the corporate headquarters for a central reservations/travel agent marketing trip.
• Enhanced room revenue reporting by building more functional Excel spreadsheets for daily, weekly, and monthly reports. Handled accounts receivable billing process and prepared bank deposits.

Phoenix, Arizona, US

Assisted with selling guest rooms, catering services, and meeting space as directed by the Director of Sales. Responded and screened new inquiries and served as the point of contact for clients post-contract and while on-site. Generated Banquet Event Orders, liaised with on-property teams to ensure all arrangements were prepared for, handled rooming lists.

Phoenix, Arizona, US

Responsible for greeting guests in an efficient and courteous manner while maintaining brand standards. Handled all aspects of guest registration, arrival, departure, and experience. Managed online, phone, and walk-in reservations and processed payments. Liaised with housekeeping team to ensure rooms were ready accommodate guests’ needs.