I am an accomplished Senior Manager with a solid track record of harnessing the power of Artificial Intelligence and automation to catalyze significant enhancements in customer experience, operational efficiency, and financial performance. At AT&T Inc., I've spearheaded strategic planning, project management, and process optimization efforts, resulting in substantial cost savings and revenue augmentation. My expertise lies in fostering cross-functional team collaboration, deploying cutting-edge technology solutions, and boosting employee engagement.My leadership philosophy is rooted in navigating complex business landscapes with agility, driving exceptional outcomes under pressure, and steering transformative organizational changes. I'm celebrated for my strategic operations leadership, where my initiatives have not only yielded remarkable savings but also drastically improved operational workflows and customer service metrics.Selected Accomplishments:➤ AI Initiatives: My leadership in deploying Automation and AI projects resulted in a staggering in-year ROI of 1100%, alongside a partnership that generated $75M of incremental Lifetime Value through customer support innovations.➤ Strategic Operations: I played a pivotal role in eliminating millions of customer service calls and dispatches through AI-driven strategies, achieving $559M in savings and significantly boosting operational efficiency.➤ Customer Experience Transformation: I led the successful migration of 4.5M customers to a unified platform, managing extensive user acceptance testing and training across 50 states, significantly uplifting customer satisfaction.➤ Financial and Operational Excellence: My strategic initiatives resulted in $214M in savings, a 23% reduction in overtime expenses, and a notable reduction in workforce, underscoring my commitment to financial stewardship and operational adeptness.➤ Process Improvements: I identified and executed 113 process improvements, markedly reducing operational fallout and inefficiencies, demonstrating a strong ability to enhance organizational processes.➤ Employee Engagement: Under my leadership, employee engagement scores saw significant uplifts, reflecting my effective team management and positive impact on workplace morale.With a forward-thinking approach and a dedication to excellence, I continue to drive impactful change, positioning organizations for future success and sustained growth.✉ julesonthelane@att.net