This was a varied and challenging position in the hotels department, dealing with all aspects of the reservation process. • I am extremely organised and independently set up and ran the office on early, late and weekend shifts.• I have strong management skills; I controlled a team and effectively co-ordinated their duties and workload.• I had to be flexible and think on my feet when I answered problem calls from sales consultants. • I worked steadily and calmly under… Show more This was a varied and challenging position in the hotels department, dealing with all aspects of the reservation process. • I am extremely organised and independently set up and ran the office on early, late and weekend shifts.• I have strong management skills; I controlled a team and effectively co-ordinated their duties and workload.• I had to be flexible and think on my feet when I answered problem calls from sales consultants. • I worked steadily and calmly under pressure to ensure clients remained happy with our service.• I have excellent communication skills as I constantly liaised between the sales consultants and the hotel/tour companies world wide either by telephone, email or fax.• I successfully worked as part of a team by performing a different role each day. I worked efficiently at my own task and also interacted with my colleagues in order to contribute to the smooth running of operations.• For 4 months I worked closely with one other person on a project in order to improve the sales of our East African supplier by making it more approachable for our sales consultants. • In Apr 08 I represented the company on a trip to New Zealand and in Jul 09 I was sent to Kenya. On both occasions I liaised with suppliers and wrote reports. Our experiences were used to train sales consultants. Show less

I advised the public on the phone or face to face about travelling world wide and arranged their individual experiences.• I provided exceptional customer service by discussing knowledgeable information in an enthusiastic manner.• I was proficient at the sales process. I could listen to, identify and match the needs of each unique client, expand the amount of product sold and could close the deal, which meant I regularly hit sales targets.• I resolved very individual and… Show more I advised the public on the phone or face to face about travelling world wide and arranged their individual experiences.• I provided exceptional customer service by discussing knowledgeable information in an enthusiastic manner.• I was proficient at the sales process. I could listen to, identify and match the needs of each unique client, expand the amount of product sold and could close the deal, which meant I regularly hit sales targets.• I resolved very individual and complicated problems on a daily basis.• I worked steadily and calmly under the pressure of high season and kept a polite and professional manner.• I worked as part of a large team; I interacted closely with other sales consultants, different departments within Trailfinders, external suppliers and all levels of authority within the company. Show less