- Assisted management with daily operations, including scheduling, reporting, and inventory management.- Led team trainings on new collections and seasonal launches to ensure consistent product knowledge across the team.- Oversaw the execution of client outreach initiatives, ensuring personalized follow-ups and invitations to events.- Managed inventory and operational tasks to support seamless front and back-of-house operations.- Mentored and supported junior advisors by providing guidance on sales techniques, client interactions, and operational excellence.- Provided constructive feedback and coaching to team members, fostering their professional growth and sales effectiveness.- Acted as a point of contact for resolving escalated client issues, ensuring seamless service and satisfaction.

- Consistently achieved and exceeded individual sales targets and KPIs, contributing to overall store success.- Leveraged in-depth product knowledge and storytelling techniques to drive sales and elevate client appreciation for the brand.- Assisted in executing visual merchandising updates for seasonal collections and special events.- Delivered a seamless and elevated shopping experience in line with Saint Laurent’s luxury standards.- Fostered a collaborative team environment by sharing best practices and supporting colleagues to achieve collective goals.- Provided styling advice and recommendations that align with the client’s personal aesthetic and occasion needs.- Educated clients on the brand’s design philosophy, materials, and care instructions for their purchases.- Hosted private client appointments, presenting new collections, limited editions, and bespoke pieces.- Mentored new team members by providing guidance on service standards and operational procedures.- Collaborated with visual merchandising teams to maintain flawless presentation and representation of collections.

- Built and nurtured lasting relationships with high-net-worth clients, ensuring personalized service and loyalty.- Consistently achieved or exceeded sales targets and KPIs through a consultative selling approach.- Maintained an extensive client book, leveraging CRM tools to track preferences and purchase history.- Worked closely with colleagues to achieve store goals and provide seamless client experiences.

- Set and monitored retail sales goals for stylists, driving revenue through upselling and cross-selling luxury products.- Organized product launches and educational events to enhance product knowledge and encourage sales.- Managed daily operations to ensure smooth salon workflows and superior client satisfaction.- Developed performance metrics to assess stylist efficiency, client satisfaction, and sales contributions.