Selected Experience:• Developed a comprehensive business process optimization roadmap, leveraging expertise in MLR processes, and collaborated closely with client leadership to align on priority areas for enhancement, providing a strategic framework for guiding the client towards a more streamlined and efficient MLR process.• Conceptualized and designed detailed business process workflows utilizing a customer-centric approach by considering user needs, operational efficiency, and regulatory requirements throughout the process design, delivering optimal solutions for teams and improving overall performance.• Directed business process harmonization team and training team in consolidation of 5 disjointed regional systems into a single, integrated, global instance throughout $5M project• Centralized metrics and reporting efforts across 5 distinct projects with unique requirements to provide automated reports using stabilized and controlled data sources by developing dynamic and interactive dashboards, using Power BI, to report on overall and granular status of projects and workstreams to over 2000 project team members.