Julia Lacolle Email & Phone Number

Paris, Fr

Paris

Management of the Customer Success TeamKey Responsibilities: Ensure the health and satisfaction of the company's client portfolio; Contribute to growth through the creation of upsell and cross-sell opportunities; Drive the adoption of our tools and solutions; Structure, recruit, and train the Client Operations team.- 5 Project Managers: Responsible for a portfolio of clients, including the implementation and deployment of the platform, as well as the creation of tailored success plans.- 1 Customer Success Manager: Responsible for client satisfaction, long-term retention, and upselling.- 1 Customer Experience Manager: Responsible for customer education, client training, and managing the user community.- 1 Customer Care Manager: Responsible for handling incoming support requests and conducting usage analysis.

Paris - France

- Onboarding & Project Management : responsible of clients’ onboarding on the SaaS platform, identification of the needs, the key success factors, the timing. Working on projects’ implementation closely with the data team. - Strategic account management : responsible for a portfolio of 26 clients : mapping of strategic contacts and entities among each account ; strong long-term relationship with sponsors and Directors ; building data-driven success plans ; implementation of the new Manty user Club (to foster the sharing of good practices among our clients)- Renewals, Expansion and Advocacy : identification of upsell opportunities, leading of product demonstrations, upsell closing and renewals validation. Empowering the clients to become our external sponsors (to prospects, events, webinars).- Product & data tasks : technical specification of client needs, QA of new product features, EPICs prioritization - role of being internally the voice of the customer.

London

Business Consultancy departmentObjective: Support French companies from all sectors of activity interested in the UK Market to develop their sales and grow their business via consulting missions.● Main tasks - Project management for our clients:- Management of 8 "export missions": definitions of clients' needs, identification of potential partners/investors/clients for them, support in their strategy to enter the UK market, commercial approach in their names - B2B.- Market studies & Business audits in key sectors (Agri-food, FMCG, New Technologies, Information & Services)- Organisation of 3 taylored seminars and forums between companies, schools and national organisations● Monitoring and establishing partnerships with French or British businesses or commercial organisations (Chambers of Commerce in France, development agencies, professional federations, etc.)● Mission of representing the department in front of the French Chamber members● Updating the French Chamber CRM database

Paris

Context: Creation of a new department MAQS of 120 people (Multi-Assets, Quantitative and Solutions).Objective: Support in the strategic development, management of transversal projects, change management and organisation.● Project Management in order to ensure a cohesion on the new department identity, the organization of the teams and the working methods (internal projects with financial dimension, organisation of workshops, training) :- Analysis of situation or data to design projects- Defining the needs, target, deadlines - Building of the projects, adapting the methodology, use of Agile Methods- Projects follow-up, contact with projects owners, checking of the deliverables & deadlines- Redaction of minutes / preparation of presentations● Development of a Collaborative Workspace on SharePoint use by the 120 employees.● Creation of a community of volunteers & organisation of bi-monthly meetings regarding well being, office improvement, new ways of working ... ● Elaboration of internal communications for the employees and the Management Committee - Use of InDesign - Daily work in English

Lille Area, France

Vice Président of the Junior Communication Agency of EDHEC Business School - As the Vice-President, I was responsible of a 25 people team and especially: Training the association members Building a global planning for the year The Customer Relationship The good realisation of the services : clients' follow-up Revenues of 1 300€ in 2018 for the Junior Agency- As a member of the Partner and Clients Relations Hub, my role was to find financial partners for our advertising contest : use of mailing, phoning and development of my sales skills. 15000€ obtained

Master 2, Business Management

Activities and Societies: Vice-President of the Junior Communication Agency - Citépub Citécom"Grande-Ecole" program leading to a Msc.

Master'S Degree, Business Management, Average Grade: 7.5 (/10)

Academic exchange of 1 year in the University of Groningen - Netherlands - during my last year (Master 2 in Business Management) in EDHEC.

Bachelor'S Degree, Economics

Academic exchange of 5 months in University of Barcelona during my first year in EDHEC Business School Courses in English and Spanish..

Cpge - Ecs

Classe Préparatoire aux Grandes Ecoles voie Economique et Commerciale option Scientifique

Cpge - Ecs

Classe Préparatoire aux Grandes Ecoles voie Economique et Commerciale option Scientifique

Baccalauréat Scientifique