Julia Lapteeva

Julia Lapteeva Email and Phone Number

Customer Support Team Lead at Boxmode @ Boxmode
fort lauderdale, florida, united states
Julia Lapteeva's Location
Dnipro, Dnipropetrovsk, Ukraine, Ukraine
About Julia Lapteeva

I have work experience in B2C companies, know how to provide excellent customer service based on proactive approach, and can can set up mutually beneficial communications between clients, product, and team on different levels. For a startup product, I have built a support team that in a year surpassed the declared SLA four times without quality loss.

Julia Lapteeva's Current Company Details
Boxmode

Boxmode

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Customer Support Team Lead at Boxmode
fort lauderdale, florida, united states
Website:
boxmode.com
Employees:
21
Julia Lapteeva Work Experience Details
  • Boxmode
    Customer Support Team Lead
    Boxmode Apr 2020 - Present
    - Form and document policies for workflows- Manage the community of clients- Monitor key metrics achievement by the support team- Analyze clients' feedback- Form reports on the team's results regularly
    View
  • Ning Interactive Inc.
    Business Development Manager
    Ning Interactive Inc. Aug 2018 - Mar 2020
    - Search for new niches to find potential customers- Lead generation- Communication with potential and prospective clients- Product presentation- Ongoing support for clients
    View
  • Lyceum Of Information Technologies
    Teacher
    Lyceum Of Information Technologies Aug 2014 - Aug 2019
    Dnipropetrovsk Region, Ukraine

Julia Lapteeva Skills

Научно Исследовательская Деятельность Искусство Публичного Выступления Editing English Customer Service Microsoft Office Высшее Образование Разработка Учебного Материала Spanish Sales Operations Lead Generation Time Management Jira Qualitative Research Quantitative Research

Julia Lapteeva Education Details

  • Oles Honchar Dnipro National University
    Oles Honchar Dnipro National University
    English Language And Literature, General
  • Oles Honchar Dnipro National University
    Oles Honchar Dnipro National University
    Ukrainian Language And Literature
  • Oles Honchar Dnipro National University
    Oles Honchar Dnipro National University
    Ukrainian Language And Literature

Frequently Asked Questions about Julia Lapteeva

What company does Julia Lapteeva work for?

Julia Lapteeva works for Boxmode

What is Julia Lapteeva's role at the current company?

Julia Lapteeva's current role is Customer Support Team Lead at Boxmode.

What schools did Julia Lapteeva attend?

Julia Lapteeva attended Oles Honchar Dnipro National University, Oles Honchar Dnipro National University, Oles Honchar Dnipro National University.

What skills is Julia Lapteeva known for?

Julia Lapteeva has skills like Научно Исследовательская Деятельность, Искусство Публичного Выступления, Editing, English, Customer Service, Microsoft Office, Высшее Образование, Разработка Учебного Материала, Spanish, Sales Operations, Lead Generation, Time Management.

Who are Julia Lapteeva's colleagues?

Julia Lapteeva's colleagues are Anastasiya Baginskaya, Lana William, Jhon Rey Adame, Olga Baginskaya.

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