 Answer phones from automated call distribution system Triage daily download of referrals and ensure appropriate worksheets are assigned to corresponding conditions as identified by Veteran's Administration Verify appropriate CPT and CLIN codes are assigned to each case Communicate directly with claimants and providers Obtain medical history for specific conditions Determine appropriate examinations, tests and specialist required for each case Schedule appointments for examinees including follow-up appointments and rescheduled appointments Ensure all examinees and providers receive necessary documentation Confirm consultative reports and diagnostic test results are received in a timely manner Meet or exceed contract timeliness guidelines in both the scheduling and case management systems Other projects and duties as assigned

Greet patients Provide necessary instructions with paperwork, after receiving paperwork input all patient’s demographics in a timely matter also inform patients of wait time.Collect patient insurance information and driver license make copies. Collect patient demographics, and obtain signatures verify patient EOB, collect payment based on financial policies (co-insurance, co-pay or deductible).Input patient on schedule to inform back office of patient arrival.Answer multiple phone line direct phone call to correct locationScan and send out claims, Invoices, and ROA’s that has been collected to the proper department through email or mail .Balance out End Of Day Batch and other monies. Scan in all receipts to be documented for Auditing.Make outbound calls for collections, address updates, to inform patients of lab work, or to schedule an appointment with a specialist for patient that we are unable to help and needs further treatment that we can’t provide at out facility.

Greet all patients provide necessary instructions and collect necessary information inform nursing staff of patient arrival, inform patient of wait time.Collect patient insurance information and driver license make copies. Collect patient demographics, and obtain signatures verify patient EOB, collect payment based on financial policies (co-insurance, co-pay or deductible).Update patient information if any changes to demographics or insurance.Answer multiple phone line direct phone call to correct locationInitiate patient transfer contact other hospitals, admitting physicians and nurse. And arrange transportation with EMS (Acadian).Make nightly deposits.

Excelled in role requiring the ability to handle a variety of patient accounts services and health information tasks with expediency within a high-volume environment.Calmed upset/angry patients, escort patients to destination if required. Schedule appointment for different department of the hospital if needed, interview patients or representative to enter accurate demographics and other patient data and to obtain signatures.Verify patient insurance with passport database, review and collect appropriate co-pay or deductible, balancing and printing out journal summary of payments at the end of my shift.Consistently praised by management for the quality and timeliness of reports, attention to detail, and team-player attitude.