Julia Lima Email & Phone Number

São Paulo, Brazil

Develop new business partnerships with customersMarket development, new oportunities

Logistic supervior to all inbound and outbound operation. Importation - from all continents into Brazil in all transportation modes, Warehousing - in several locations in Brazil and Argentina - Cold chambers, controled products, dangerous goods, plant operation Distribution - in several modes and daily control of stock and deliveries Exporting - All modes to South America

São Paulo Area, Brazil

Customer Service Supervisor for operations: Local and export sales from Brazil and ArgentinaIndent sales from US, Europe, China to LAR countries. Knowlodge in order managment, Internation Trade requirementsto high regulated products. As well as fiscal local requirements to local orders. Leadership, metrics, coaching and support to the CSR team (9 people) .

Project lead on multi-functional process improvement initiatives and setting of new business operations requirements.Latin America lead on M&A integrations efforts on implementation to supply chain and SAP ERP system. Support process improvement to supply chain operations connecting LAR to Center of excellence global initiatives, also responsible for providing training to new employers. Responsible for Brazil and Argentina operation support to local/export sales and imports to Latin America, and inbound/ outbound logistics process.

São Paulo Area, Brazil

Merger and Acquisition Implementation Leader to Latin America, integration Taminco Amines / Agrochemical into Eastman operations and ERP SAP System. Integration of International sales from Europe and USA to all countries in Latin America and local Brazil sales. Training new employees, supporting the company process looking to improvements customer service group. -Redefine process and responsabilities due to Integration of Eastman/Solutia- Provide Trainning - Process Improvement- Support on daily operations:Local sales in Brazil and Argentina, as tax substitution,drawback,triangular sales.Internationally:Exports from Brazil and indent orders to customers in Latin America

São Paulo Area, Brazil

SAP integration project- Scope Brazil and Argentina local and export ordersFocal point to customer service on SAP Integration Project, analys, testing and checking impact of changes to h-Solutia Business to integrate to Eastman SAP system.

São Paulo Area, Brazil

Responsible for customer service group in Brazil and Argentina to h-Solutia Business. Group of 6 people responsible for:Local Brazil sales / Local Argentina salesExports from Brazil / Indent order from USA and Europe to Brazil- Provide assistency on daily operations-Support business and sales strategy -Interface with all supply chain, credit and sales department to archive better solutions to the customer and internal process. - Quickly problem solving. - Provide feedback and guidance to the team, working on each one's streights.

St Louis - Usa

International assigment to St Louis- USACustomer service responsible for Latin America customers, all negociation and follow up between customer and internal areas (logistics, production, pricing). Responsible for the export process from US to Latim America ContriesIntercompany export from USA to Brazil and Mexico plants.Marine and air freight shipments, FCA to forwarders, AES reports.Awarder best customer service in the US group (around 40 people) for Aug 2012

Coordination of all activities necessary to provide sales, service and distribution support to customers. Order entry and management of sales orders for domestic and indent customers in Latin America. Knowledge of customer needs, as well as internal procedures of logistics and production in order to achieve positive solutions.Process performed to big industry customers and end user customers.Local sales in BrazilExport order from Brazil - marine and air shipments and credit letterIndent orders from USA and Europe to South AmericaBusiness in Solutia:Flexsys,Therminol,CPFilms

Data collection and analysis of paper market trends. Import documentation compliance verification.

Internationalization of Brazilian companies, Natura's Cosmetics case. Study the context of internationalization companies from emerging countries and the theories that support this movement. Analysis of Natura's Cosmetics Internationalization Strategy in terms of expansion in new markets.

Trainee in customer service and international trade departments. Transfer orders to SAP, monitoring delivery and registration of new customers, organization of import and export documents, such as invoices, packing lists, BL's.

Post Graduation, Strategic Managment

Strategic Management - Postgraduate 460 hoursStarted on Aug 2011, due to opportunity of international assigment I decided to stop the post.

Continous Education, Strategic Negotiation

Short Course, Business Leadership

Green Belt Lean - Six Sigma, Business Administration And Management, General, 80 Hrs

Ba, International Business

Miguel De Cervartes College