Julia Lock Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Bond St Sydney

My main objectives in this role are to:* Provide strategic advice to the claims managers to ensure they are obtaining the best outcomes possible on their claims whilst adhering to relevant acts and legislation.* Liaise and manage the services provided by Rehabilitation Providers and other third party service providers* Manage key projects aimed at improving outcomes of the business - Ie Work capacity Decisions, RAWP audits, engagement of inhouse service providers such as… Show more My main objectives in this role are to:* Provide strategic advice to the claims managers to ensure they are obtaining the best outcomes possible on their claims whilst adhering to relevant acts and legislation.* Liaise and manage the services provided by Rehabilitation Providers and other third party service providers* Manage key projects aimed at improving outcomes of the business - Ie Work capacity Decisions, RAWP audits, engagement of inhouse service providers such as IMCs* Provide advice/authority on treatment requests to claims team * Educate clients on WHS obligations such as how to implement RTW programs and RAWPs * Provide training to clients on Claims Processes, Manual Handling etc Show less

Sydney Cbd

1. Develops, initiates, maintains, and revises policies and procedures for the generaloperation of the Compliance Program and its related activities to prevent illegal, unethical,or improper conduct. Manages day-to-day operation of the Program.2. Acts as an independent review and evaluation body to ensure that complianceIssues/concerns within the organisation are being appropriately evaluated, investigated andresolved.3. Identifies potential areas of compliance… Show more 1. Develops, initiates, maintains, and revises policies and procedures for the generaloperation of the Compliance Program and its related activities to prevent illegal, unethical,or improper conduct. Manages day-to-day operation of the Program.2. Acts as an independent review and evaluation body to ensure that complianceIssues/concerns within the organisation are being appropriately evaluated, investigated andresolved.3. Identifies potential areas of compliance vulnerability and risk; develops/implementscorrective action plans for resolution of problematic issues, and provides general guidanceon how to avoid or deal with similar situations in the future.4. Works with the Customer Service and accounts department and others as appropriate todevelop an effective compliance training program, including appropriate introductorytraining for new employees as well as ongoing training for all employees and managers.5. IT development in consultation with IT team. Recommend improvements and workflowsthat ensures compliance.6. Leader of various projects with external stakeholders and governing bodies7. Maintaining regular visits and contact with clients;8.Other related duties including general administrative duties that may be required Show less

Sydney Cbd, Wetherill Park

In my role of Injury Manager for Chandler Macleod my duties include:*management of a team of injury management coordinators across NSW ACT and QLD* provide practical support and strategic direction on the management of of worker's compensation claims*reporting to the General Manager - insurance*engagement and influencing of key stakeholders to ensure best practice injury management outcomes are achieved in a commercially sustainable manner*develop and sustain effective… Show more In my role of Injury Manager for Chandler Macleod my duties include:*management of a team of injury management coordinators across NSW ACT and QLD* provide practical support and strategic direction on the management of of worker's compensation claims*reporting to the General Manager - insurance*engagement and influencing of key stakeholders to ensure best practice injury management outcomes are achieved in a commercially sustainable manner*develop and sustain effective relationships with internal stakeholders including senior management*deliver regular reporting to management and the broader business*monitor performance of external providers *provide practical assistance to the injury management coordinators including ; injury response, coordinating medical treatment, return to work and associated administrative functions Show less

I provide 1:1 coaching and mentoring to Claims Staff on all matters relating to injury and claims management. Specifically, I specialise in holistic case management with a strong focus on RTW.I also sign off on all treatment requests including invasive, high risk surgeries.

Burwood Sydney

As the firstly appointed Full time National Account Manager at Injury Treatment, my duties included however were not limited to the following;• Ensure a consistent level of quality service delivery through appropriate customer service and customer centric quality assurance initiatives. • Monthly and quarterly reporting to customers • Internal and External training to staff and customers (including training of staff in current NSW Worker’s Compensation Legislation) • Data… Show more As the firstly appointed Full time National Account Manager at Injury Treatment, my duties included however were not limited to the following;• Ensure a consistent level of quality service delivery through appropriate customer service and customer centric quality assurance initiatives. • Monthly and quarterly reporting to customers • Internal and External training to staff and customers (including training of staff in current NSW Worker’s Compensation Legislation) • Data Analysis of referrals and new referral monitoring • Adhering to File Check measures • Instigation and completion of Case Reviews with customers • Provision of RTW Case Management services to a variety of different clientele • Generation of repeat and new referrals from both existing/established relationships as well as from new clients. • Coordination of breakfast seminars, business meetings, activities with existing and new customers in an effort to maintain quality business relations and generate more referrals Show less

Sydney Cbd

As the Injury Management Advisor for TAIL claims and the Injury Management Specialist for TMF FRONT END staff my duties included, however were not limited to: provision of 1:1 coaching and mentoring to Claims Staff on all matters relating to injury and claims management. Specifically, I specialised in holistic case management with a strong focus on RTW for Front End claims. For TAIL based claims I was solely responsible for reducing portfolio costs, closures of numerous long term claims, and… Show more As the Injury Management Advisor for TAIL claims and the Injury Management Specialist for TMF FRONT END staff my duties included, however were not limited to: provision of 1:1 coaching and mentoring to Claims Staff on all matters relating to injury and claims management. Specifically, I specialised in holistic case management with a strong focus on RTW for Front End claims. For TAIL based claims I was solely responsible for reducing portfolio costs, closures of numerous long term claims, and declinatures of long terms claims. This was achieved through various projects I implemented as well as thorough strategic claims analysis. I also signed off on all treatment requests including invasive, high risk surgeries. and was responsible for reporting compliance results to sicorp. I provided training not only in a 1:1 or large group environments but also to large audiences including TMF clients and internal staff. My time as a Claims Assessor included all claims related activities including, but not limited to; Early Contacts, development and revision of IMPs, decisions regarding Liability, Provisional Liability, Reasonable Excuse matters, Estimating, Claims reviews with clients, facilitation of IMEs/IMCs, liaison with all stakeholders etc Show less

Orthoptics, Orthoptics

Applied Science (Sport And Exercise Science), Health Science (Sport And Exercise Science)

Education record

Education record