• Providing administrative support to the President and Executive Director • Take meeting minutes for staff and management meetings • Answering phones, accepting deliveries, and being the first point of contact for visitors • Provide support of to the Board of Directors • Arrange and organize business expenses • Coordination of office events • Assisting in designing and ordering of promotional materials • Assisting other team members as needed

• Provided administrative support to a team of 13 agents in a fast-paced environment with competing priorities• Coordinated and streamlined the listing process by assisting with tasks such as scheduling appointments, client correspondence and updating the database• Ensured swift and flawless execution of essential documentation, fostering meticulous attention to detail• Acted as the first point of contact for all client and agent inquiries while simultaneously managing other projects• Masterfully composed correspondences for company executives while ensuring professionalism and accuracy• Special projects as required/assigned • Performing deliveries and pick-ups as required for client care

• Interviewed, hired, on-boarded and trained a total of 12 associates while fostering inclusivity and diversity • Skillfully executed administrative tasks such as creating multiple schedules and preparing engaging presentations• Conducted crucial discussions with associates and, when necessary, developed performance improvement plans • Contributing to the increase of club KPI’s• Assisting the General Manager with the financial health of the club• Responsible for overseeing, hiring, recruiting and performance management of employees• Solving escalated member issues in a timely and professional manner • Planning and executing club events

• Placing weekly club orders in accordance with allotted budgets• Assisting the Front Desk Manager with duties as requested• Ensuring all members are admitted into the club accurately• Doing hourly club checks to ensure club is clean and tidy• Full knowledge of all services available at the club• Resolving member conflicts in a timely manner• Maintaining tanning rooms – Smart Tan certified• Strong ability to multitask at the front desk during peak hours• Reporting club repairs promptly• Working with all my team members on a daily basis to ensure members get the best experience

• Supporting new and existing members in reaching their fitness goals• Obtaining new leads through various methods such as community outreach and service calls• Ensuring all members are cared for and inducted properly into the club • Giving potential members full tours of the club • Full knowledge of all products and services available at the club

• Providing exceptional customer service by having knowledge of the features and benefits of every product • Cross-selling and upselling to drive sales and increase store revenue• Assisting in the visual aspects of the store layout

• Assisting store manager in all aspects of running the store • Backordering items for customers and filling/contacting customers when items arrive• Practicing quality control by inspecting items that come from warehouse• Resolving customer issues (in-store, online, by phone) in a timely and efficient manner• Overseeing all aspects of the product receiving process • Having product knowledge of all the uniforms in-store so that a full student outfitting could be done in a timely manner• Filling and logging online orders• Communicating with appropriate members of the InSchoolwear head office team when needed • Overseeing all tasks and duties that need to be completed within the store • Managing and overseeing 2-8 employees at any given time • Overseeing administrative duties such as phone calls, data entry and task managing • Adjusting work schedule to support the needs of the business during peak times• Oversaw all aspects of the delivery and receiving process within the warehouse

• Supervised store associates in the absence of the store managers • Motivated team members to meet and surpass sales goals • Supported the visual team with in-store layout and marketing changes • Followed all closing processes including counting registers, signing and confirming paperwork, and making sure all merchandise from fitting rooms was put away and that the store was in an orderly condition• Followed all opening procedures including preparing cash registers and ensuring the store was ready to welcome customers

• Demonstrated exceptional customer service by choosing appropriate outfits based on customer needs and the features and benefits of an item• Developed strong communication skills by interacting with my team members to ensure every customer was taken care of and receiving the appropriate service• Ensured that every customer was aware of special pricing and promotions going on in-store• Processed cash, debit, and credit transactions while ensuring that customers were informed about special coupons and loyalty programs they could receive • Strived to meet and surpass store sales goals and my individual sales goals

• Coordinated community outreach at various events • Created new and managed existing stakeholder relationships• Coordinated with external and internal partners• Represented MiWay at various events in the community • Developed customer service and problem-solving skills by communicating with MiWay customers• Performed inventory counts on promotional materials after each event• Promoted the various and programs available within MiWay

• Coordinated community outreach at various events • Created new and managed existing stakeholder relationships• Coordinated with external and internal partners• Represented MiWay at various events in the community • Developed customer service and problem-solving skills by communicating with MiWay customers• Performed inventory counts on promotional materials after each event• Promoted the various and programs available within MiWay

• Performed administrative duties such as calling and emailing members of the business community, event sponsors, and many other stakeholders of MBOT• Assisted in all aspects of the execution of an event including preparing for the event, setting up the event, taking down the event, and working to make sure the event runs smoothly• Prepared specific forms and documents for events and edited many documents including the mbot Magazine • Understood the importance of different committees and committee members by attending meetings • Communicated with external and internal members of the MBOT team via events, meetings, and day to day operations providing feedback when necessary