- Punctual, communicate effectively, and maintain composure while multi-tasking in a high-stress setting- Anticipate and promptly address all guests' needs to deliver a positive and memorable dining experience- Depth knowledge of all ingredients and meal pairings to adhere to food allergies and exceed preferences- Maintained and enforced strict and up-to-date cleanliness and social distancing policies to ensure both employee safety and guest satisfaction during the COVID-19 outbreak

- Monitored mosquito disease activity by managing 174 mosquito traps weekly, proactively concentrating efforts to control for West Nile virus (WNV) activity throughout the county- Identified the species of over 500 field-caught mosquitoes weekly and recorded the data on Microsoft Excel- Extracted DNA and RNA from mosquitoes for quantitative real time-PCR (qRT-PCR) to test for WNV, St. Louis encephalitis, Western equine encephalomyelitis, Chikungunya, Dengue, Zika, dog heartworm, as well as the agents that cause typhus, namely Rickettsia typhi (R. typhi), and Rickettsia felis (R. felis)- Processed and dissected ticks for DNA extraction and qRT-PCR to test for Borrelia burgdorferi (Lyme disease) and Rickettsia rickettsii (Rocky Mountain Spotted Fever), and processed fleas to test for R. typhi and R. felis (typhus)- Performed reverse transcriptase PCR (RT-PCR) followed by DNA gel electrophoresis to confirm positive detection of dog heartworm (Dirofilaria immitis) in mosquitoes- Streamline mosquito reduction by informing residents of procedures to eliminate mosquito breeding grounds and safely applying pesticides

– Collaborate with 40 team members to deliver fast and accurate service to over 100 customers daily– Assess customer needs and resolve guest concerns to provide world-class hospitality – Trained and developed 4 new employees in company protocol and ops excellence for over 2 months – Ensure front and back of the house operations are running smoothly, and inventory is replenished

– Prevent the spread of COVID-19 in 12 nursing homes in Orange County with a team of 20 interns– Assess the nursing home staff’s adherence to COVID-19 infection prevention strategies, like hand hygiene, proper use of PPE, and social distancing, through video surveillance– Generate metrics about adherence to infection prevention strategies to share with the nursing homes – Provide weekly video montages summarizing patterns of behavior of nursing home staff

– Exceeded guest expectations by efficiently greeting guests and proactively providing attentive service – Interacted with 200 guests daily and creatively dealt with store and customer issues – Nurtured interpersonal relationships with employees and customers by cultivating a positive work environment which grew customer loyalty to the brand