Julia Lyons Email & Phone Number

England, United Kingdom

Central England, Isle Of Man & North Wales

The primary focus my role is to achieve sales and margin targets from a generic portfolio across all designated accounts. Responsible for business relationship management, building strong commercial relationships within a mix of high value and high potential equine, large and small animal customers.This is a unique role as unlike other BDM and Territory Managers, I am responsible for a pharmaceutical profile across equine, trade, large and companion animals.

North, Midlands & Wales

Reporting to Head of Sales and Business Development. My role is to achieve company targets - My aim is to exceed them! And I did!My responsibilities included:Efficient territory planning which include pop ins, cold calls, business review meetings and moreIdentifying new revenue streams Supporting existing clients to growth in line with company targets and objectivesFacilitating lunch and learn CPD sessions Attend exhibitions and guest speaker eventsStrengthen and grow brand identitySupport the role out of new product lines

Part of a Specialist Partnership team increasing market share in the vets & pets space

Wirral, England, United Kingdom

Proud to have accomplished the highest market share improvement in my territory

North Uk

Practice Support Manager (North West, Scotland & North Wales) Oct 2016 – PresentPremier Vet Alliance, home basedMy 1st introduction to the wonderful world of veterinary sales and never missed a target!

Europe, Middle East And Africa

Training clients worldwide, proficient in adapting to different cultural requirements

North West England

A traditional trade / merchant company expanding into the on-line B2C retail market. Department lead responsible for sales, recruitment, digital media, new products, technology efficiencies, team training, supply change management and customer service - basically anything that touches my department comes through me. Our objective is to deliver Hallways Products to our Internet customers, ensuring a smooth, exceptional customer experience whilst increasing company profit.Key accountabilities include:• People performance – e-commerce manager and sales team• Sales activity including on-line conversion, lead management, pile line sales , product knowledge• E-commerce strategy – PPC, SEO, social media, site design and e-commerce platform • Staff training – Change mind set from customer service order takers to consultative sales advisors with the tools needed to close the sale• Supply chain management – Setting expectations with agreed SLA’s and KPI’s• Stakeholder management – avoid group conflict through transparency of actions. Not walking away from sensitive situations and difficult conversations.

North West

Case Handler Key accountabilities:• Case review – All cases are assessed on an individual basis, customer complain points are reviewed and supporting evidence investigated. The outcome of this investigation will determine the process of the complaint handling. As a case officer my role is to ensure that a case is fully investigated, following FSA, Company and TCF guidelines. Whilst working a complaint it is my responsibility to ensure that the case is completed to an excellent standard. This involves reviewing all complaint points, accessing original application before making my final decision.

Chester, United Kingdom

Learning Consultant – Mid Management role reporting to Head of European Learning This role required strong influencing and communicating skills as previously the bank offered NVQ certificates. However due to change in government funding it was decided to embed the business benefits apprenticeships could offer the contact centre. Remaining focused on the business benefit and being fully engaged with the contact centre requirements were essential in order to offer a practical learning solution.Key accountabilities:• Liaising between contact centre and external partners to provide apprenticeship opportunities in the line of business • Managed the tender of external strategic partners and contact centre operations• Held review meetings with internal and external stakeholders ensuring that SLAs were achieved. • Consistently reviewed the agreed commitment with stakeholders to ensure that standards were maintained and alternative plans put in place if standards slipped.• Built strong working relationships with National Apprenticeship Services, National Skills Academy for Financial Services . West Cheshire College saw us achieve above national average pass rate of 98%.• Responsible for “Training Excellence” accreditation from National Skills Academy for Finical Services. Bank of America is the first bank to gain this accreditation in the UK

Chester, United Kingdom

This role was to manage the training needs across two lines of business at Bank of America cross 20 outsource partners in India, Spain and UK. Campaigns launched with our vendor population were usually used as an area to test best practice and when successful, introduced in-house at Bank of America. Key accountabilities:• Partners included The Listening Company (TLC) Virgin Credit Cards, Stellar UK, and BA Continuum.• Set clear guidelines of business need and ensure each partner worked towards agreed SLA’s, KPI’s, industry guidelines and in the case of Spain, different laws.• Priority of the VRM role was to provide our outsourced contact centre partners with a reliable, resourceful, knowledgeable training contact, whilst balancing key deliverables and performance management successful campaigns included:Live Chat – Allowing customers to converse real-time with agents on-line with a live customer service associateWelcome – Initial contact made to new customers walking them through the features benefits of their credit card with a strong sales objectiveSpringboard to Success – Calls to customers that had fallen behind with payments offering real solutions and opening conversations to identify the reasons behind non payment. • Identify learning needs, designed training material, facilitated training sessions and supported the launch of new campaigns through regular consultation methodology.• Strong communication and remote management skills were imperative to this role.

Sales Development Manager – Management position reporting to company partnersInside Track is a Marketing Agency. The company specifically wanted to get into new media marketing.Key accountabilities:• Responsible for project and account management • Sold 3D websites using a standard dial-up connection• Generated leads and creating new business • The driving force behind the company’s new media & software-development, which continues to be highly successful today• Data base management• Networking within North West I.T / Marketing groups• Team building and staff motivation• The 3D website commissioned for Bargain Booze saw Inside Track presented with a ‘Design Innovation’ award by Internet Works magazine

Hnd, Travel And Tourism Management

Education record