Partnered with cross-functional teams to improve our international Financial Management product and drive adherence standards and compliance. Led the sunset of legacy products, everydayhero and JustGive. Provided input and feature ideas during design/ideation sessions with UX and engineering.* Improved cross-functional stakeholder confidence with an intentional communication plan to increase visibility.* Established a roadmap to launch a U.S. financial management system into Australia, Canada, and UK while meeting different global legal, compliance, and cultural requirements.* Managed an actionable backlog by researching, organizing, writing user stories for, and ensuring that requirements are met for epic-level efforts within a functional domain.* Led global planning and discovery sessions; evaluated feature adoption and usage and use data to formulate hypotheses for additional iteration on feature design for global markets.* Collaborated with Engineering and PMO to support successful execution and delivery of features within an Agile Delivery Framework.

Worked on wide portfolio of charity and consumer facing products, managed product lifecycle, collaborated with cross-functional teams to build and iterate on the products across different global markets. Used Agile/Lean approach to work with software teams of engineers, QAs, designers, and UX specialists. Improved employee efficiency by 30% through an onboarding automation project to remove manual work.* Identified feature gaps in user satisfaction on our Campaigns tool and led discovery, planning, and implementation to improve user satisfaction.* Managed a compliance risk mitigation program for one of our Products by working with executive leadership, compliance, legal and technical teams to fix issues creating compliance risk.* Implemented integration of Fitbit and Strava into fundraising pages for increased average donation total per page and better engagement.* Set up Heap Analytics dashboards to monitor project success.* Designed and implemented A/B test for password security on our Consumer Platform leading to a change that saved company from 7% drop off in sign-ups.* Coordinated end of service for Everyday Hero fundraising platform with cross-functional teams and stakeholders.* Led development for the JustGiving launch into Canada, running an Early Adopter Program through to General Availability.* Launched the American Express donate with points product.* Facilitated the acquisition of JustGive Product and JustGiving's expansion into the US market. Managed Globalization, Localization, Internationalization, and Translations for new market requirements.* Led the migration of 3,000 JustGive charity partners from JustGive to JustGiving.* Sunset JustGive and Members Give sites with retention plans.

Developed new donation products specifically for nonprofits as key target customers, with grant budget of $5M per year. Performed user acceptance testing, heavy problem solving, and worked closely with Engineering, Design, Finance, Compliance and Marketing to complete the migration.* Increased the profitability of existing products with launch of $200,000 annual revenue feature on national charity website.* Expanded strategic charity gift certificate program with print-at-home and corporate sales product positioning.* Defined project requirements, launch deadlines, and coordinated deliverables with Technology and Finance departments. * Led an annual fundraising event of $600,000 in a single day of regional giving.* Managed client relationships, including partnerships with American Express, Costal Bend Community Foundation, Cisco, and Bridgewater Associates.* Sold $350,000 in charity gift cards to companies with a 63% conversion rate from inquiries.

Provided marketing tracking and research information by collecting, analyzing, and summarizing data and trends. Coordinated design of press releases and online advertisements. * Prepared email content, social media, and website graphics for mailing list audience of 450,000 donors and 60,000 nonprofits.* Presented reports defining project progress and assessment of results, including $2M annual holiday giving campaign. * Generated and analyzed feedback survey of 5,000 nonprofit users.

Managed the schedules and communications of key company executives. Prioritized emails and phone calls. Ran initial screening meetings for business development. Created documents to prepare for RFPs, client calls and board meetings.