Lead a team of analysts to optimize our CPQ tool in order to reduce errors, streamline quote creation and approval, and increase customer, sales and operations satisfaction.

Lead a team of business process architects to implement a CPQ Tool and Demand to Quote and Order to Cash process optimization project supporting a multi-billion-dollar business model.• Manage business analysts and architects across all areas of the Configure, Price, Quote and Order Management portions of the Demand to Cash workflows.• Drive executive and stakeholder alignment on transformation areas in a quickly changing corporate structure• Facilitated key process, policy, and system design workshops with a keen eye on end-to-end process impacts.• Build a team of strong analysts and architects that understand the business impact of decisions made, and implement solutions with a focus on customer, partner and user experience.

Liaise with senior executives to build consensus and gain buy-in for large process improvement, policy change, and system requirements elicitation in the PRM and Demand-to-Quote areas. Lead implementation projects which have resulted in over $150 million in quarterly revenue growth, earning awards and recognition for thought leadership.• Manage business analysts across multiple projects accountable for identifying risks and driving channel sales enablement through order management processes and technologies• Collaborate with subject matter experts in other departments to understand process and policy implications and work closely with IT partners to develop user-friendly and configurable solutions• Recognized as a trusted advisor for business-impacting decisions, facilitating meetings with executive leadership and leading technical design sessions for the implementation of new technologies• Mentor junior analysts and provide guidance to help achieve career advancement into more senior roles

Implemented projects valued at up to $10 million and developed go-to-market processes and tools. Managed the shift to both perpetual and subscription-based sales and oversaw all Business Analysts assigned to PRM related projects. • Updated the Partner Planning portal and worked with the Partner Business team to evaluate incoming project requests in relation to overall corporate objectives and architecture goals• Developed and implemented process improvements within the Solution Architecture team and across the Sales and Partner management ecosystem

Implemented process improvements across the partner channel space and sales support ecosystem. Led planning, requirements gathering, and launch of CRM and PRM projects.• Served as a liaison with the Partner Business team to evaluate and implement process improvements within the functional team and across the Sales and Partner management teams• Facilitated cross-functional team meetings for project and process information sharing to enable knowledge sharing and enhance team intelligence• Acted as site lead for Business Process and Support team in EMEA and mentored junior members of the Process and Solutions team

Responsible for process improvement, optimization and automation opportunities and developing new initiatives to meet business objectives. Collaborated with business customers to define and document business cases and justifications. Also, performed cross-functional business impact analysis of business and technical processes and requirements in order to define and document the processes.Worked on implementing projects covering such focus areas as CRM Usability studies, Sales Methodology improvements, PRM enhancements, and Content Management and Localization efforts.

Managed a portfolio of projects with total value up to $500,000 in the areas of content management, localization, and internationalization of PRM platforms, CRM processes, and PRM program enhancements. • Worked with project team to successfully define, design, test and deliver all projects in portfolio, earning a departmental MVP award for Content Management and Localization projects• Leveraged Salesforce system expertise to support the global deployment of the Salesforce CRM platform and managed EMEA “War Room” support for the first six weeks following the launch• Oversaw territory and opportunity management, organizational realignment, and lead assignment• Earned the Sales Operations MVP award for efforts in supporting the Salesforce CRM rollout

Led the design, implementation, and testing of a new Salesforce CRM database system across 80 hotels linking over 100 property sellers with several hundred sales teams. Facilitated new system training, resulting in 99% user adoption within two months.

Administered a global sales database system which tracked hotel sales for the Worldwide Sales Office system, ensuring global data consistency. Supported the Regional Director of Sales and acted as liaison between IT and Marketing. Conducted business needs analysis and system analysis to review vendor bids for a new Sales Force Automation system.

Served as the Assistant to the Regional Director of Sales and performed analytics and reporting for sales operations. Managed the sales database for the North American office of the Worldwide Sales Office team. Facilitated effective communications between hotel staff and sales offices and conducted new hire onboarding and training for sales operations.