I have over 6 years’ experience in the befriending service and in my currently role with The Silver Line I manage a small team both on location and remotely. I have a strong background working with adults with learning disabilities and mental health disorders. I work closely with the public and have significant experience in Social Care. Working for The Silver Line, I have gained experience in responding to safeguarding issues and doing Risk Assessments for complex cases and identifying vulnerable adults. I am a reliable, flexible and a trustworthy person with a hardworking ethos. In my current role I liaise with higher management and people on all levels; always maintaining professionalism at all times to deliver an effective and efficient telephone service to high standards and in line with the service policies and procedures. I have developed good working relationships with external agencies and partnerships. Ensured service users are assessed in line with the Silver Line criteria and directed them to the most appropriate support available within the service.