Julia Mccabe Email & Phone Number

Chicago, Illinois, United States

• Supervised team of six employees; managed calendar to ensure appropriate coverage and tracked office and maintenance supplies to order efficiently• Created monthly property budget by analyzing trends and forecasting expected rental rates, costs of turns/moveouts, and monthly maintenance costs for coming fiscal year; tracked approval invoices for payment• Ensured the completion of all reports in timely and accurate manner, and scrutinized reports/datasets to make operating recommendations to VP of Property Management• Mediated ad-hoc customer and employee conflicts and problems, typically on a bi-weekly basis

• Spearheaded new move-out process to gather resident satisfaction data and capture net promotor score analytics• Owned budget processes up to $10M; monitored reports for accuracy and ensured timely billing receivables• Created exclusive creative content for display across all social media channels; increased YoY engagement 100%

Charlotte, North Carolina Area

• Requested personally by tenants to attend to service requests; maintained high satisfaction with residents• Prepared/created weekly reports reviewed by senior leadership, communicated with up to 50 residents monthly and proactively inspected 10+ vacant units monthly to identify tasks necessary to ensure move-in ready status• Managed lead lifecycle from realtor outreach and community marketing to resident move-in and renewal; drove retention through superior customer service and networking at hosted property social events