Operations manager and sustainability consultant who helps certified HIM professionals "Stay Qualified" with relevant continuing education programming accredited by AAPC, AHIMA, and HIMSS.

Connect hundreds of workforce students each year, with industry certification opportunities aligned to their career and technical education college degree programs. Certifications are funded in whole by St. Petersburg College, through use of Strengthening Career & Technical Education for the 21st Century Act funding (Perkins V). I help students position themselves in their industry, before graduation. #GetCertifiedSPC

Increased submission of Florida CAPE Postsecondary industry certifications earned through identifying, compiling, and tracking qualifying career and technical student program data which led to more than $300,000 in additional revenue awarded to the college in 2015. Increased 2016 submission by 27%.Served as Summer Institute facilitator, guiding program directors through aligning competency based industry certifications with academic major learning outcomes in AS programs.Recommended process improvements to data tracking systems that streamlined SPC’s Industry Certification testing center operations and increased data integrity.Performed regular analysis for leadership including presentations for the College Experience, the Board of Trustees, and the dean of Computer and Information Technology.Advised qualified students about industry certifications to strengthen engagement and completion, conduct outreach using School Messenger, report progress toward goals on a regular basis.Adjusted internal grant tracking system to allow for quick analysis and manipulation of year-to-date expenditures.

Fulfill all Store Level Accounting & HR in compliance with Corporate Office SOPS/SIPS: Executed rapid administrative transition and policy changes from parent company Bubba Gump Shrimp Co. to concept of Landry’s Restaurants, Inc.Chosen East Coast liaison during inventory management transition from Crunch time’s Net-chef to MenuLink.Lowered total office supply operating budget by 40% over three years:Office supplies 18% under budget in 2011, further reduced office supply costs by 12% to prior year in 2012, allowing budget adjustment in 2013, and 2014.Quickly researched and submitted credit card refund requests to solve guest issues, as well as charge-back issues to payment processors.Reviewed and researched weekly/monthly P & L concerns in collaboration with General Manager and Corporate Accountant.Supported 40 consecutive J-1 Visa students from entry to exit.Prepare and conduct weekly new hire orientation, provide new hires with training schedule, materials, and expectations.Assist with employee on-boarding and benefits administration in varying capacities in partnership with General Manager and Chef.Solved complex store-level human resource issues and unemployment claims for Equifax and Corporate HR managers.Manage Safety Bingo incentive program for Hourly Employees to control Workers Compensation costs.Defined and wrote "unofficial" human resources training document for administrative position.Performed complex administrative work utilizing the following HRMS/HRIS: Oracle ERP, Salesforce CRM, NCR back office software (formerly MenuLink,) Crunchtime information systems NETCHEF, ALOHA Enterprise, and KOFAX electronic document management softwareCoordinated supplier and customer relations, performed IT troubleshooting, and assisted General Manager with special projects as needed

Served as weekend point of contact for all administrative duties in the absence of salaried Administrative Manager.Verified daily store sales (DSS) reports and EDC system for batch accuracy, researched and solved DSS errors and credit card discrepancies.Prepared daily deposit, change orders, safe audit, and weekend Accounts Payable.Daily labor review, I-9 verification, new hire entry and terminations performed.Communicated department progress with salaried Team using ShiftNotes.

Responsible for new hire classroom training, as well as on the floor experience, and knowledge building at a high volume, large capacity restaurant.Managed, edited, and replenished training materials, plan 5 minute meeting topics, train new employees, employee cash taking, weekend bookkeeping.

Three years front-of-the-house experience in high-volume hospitality: Managed training paperwork, liquor inventory sheets, reception tasks, new hire training, and special event promotion. "Team Trainer" certification in Server, Bar, and Host departments.