Working within the Leased and Tenanted sector, my role is to lead and build relationships with our Publican Partners. Operating within strict legal framework, I am responsible for recruitment and assessment of new and existing Publicans, whilst continuing to develop a pipeline of prospective Partners within my Region. I have developed a good network of Brand Owners who continue to support and enhance the Publicans Retail Offer. I conduct regular financial ‘health checks’ to ensure business… Show more Working within the Leased and Tenanted sector, my role is to lead and build relationships with our Publican Partners. Operating within strict legal framework, I am responsible for recruitment and assessment of new and existing Publicans, whilst continuing to develop a pipeline of prospective Partners within my Region. I have developed a good network of Brand Owners who continue to support and enhance the Publicans Retail Offer. I conduct regular financial ‘health checks’ to ensure business stability at all times to prevent site failure. I am involved in all aspects of preparing and analysing financial information and reporting to support new let Rent proposals and negotiations as well as identifying sites who require development CAPEX to support the business development and growth. Successfully developed a ‘non full time’ structure to assist business operations across the estate. Improvement of Retail Standards Recruitment and development of quality Publicans. Identifying continued pipeline for CAPEX development. Continued improvement to the Retail Offer within our Pub estate Complying with PubsCode and by completing SMART meeting minutes. Driving sales via volume enhancing activities. Preparing P&L information to support new lets. Show less

Using my extensive retail business experience, I identified a unique opportunity to start a high street retail and online store supplying children’s clothing and gifts. After defining my business model, I negotiated leases, contracted with major clothing brands and other suppliers, recruited and trained a team to run the business and deliver exceptional customer service. By creating and establishing realistic and efficient business operating processes, coupled with complementary KPIs and… Show more Using my extensive retail business experience, I identified a unique opportunity to start a high street retail and online store supplying children’s clothing and gifts. After defining my business model, I negotiated leases, contracted with major clothing brands and other suppliers, recruited and trained a team to run the business and deliver exceptional customer service. By creating and establishing realistic and efficient business operating processes, coupled with complementary KPIs and effectively training my staff, my business now requires minimal outside control on my part.I successfully sold doodlebug as, a going concern in November 2021 to a new owner to concentrate on other business interests.Selected contributions:♦ Achieved 25% revenue growth and 20% customer in Y0Y 2016/2017.♦ Created and executed comprehensive marketing initiatives covering in-store merchandising, local promotions, social marketing and online store♦ Developed and launched an eCommerce site and integrated it with the till system in 08/2017. Show less

With my success as an Area Manager, I was promoted to run the North England, Scotland, and Northern Ireland regional operations of 140 stores with up to 16 area managers. My region’s administrative support included H.R. Business Partner, Audit, Loss Prevention, and Regional Trainers. Within two years, I opened 60 new stores, of which 90% were profitable within 18 months. Growing my region, I identified and integrated four additional business acquisitions and during a regional Business… Show more With my success as an Area Manager, I was promoted to run the North England, Scotland, and Northern Ireland regional operations of 140 stores with up to 16 area managers. My region’s administrative support included H.R. Business Partner, Audit, Loss Prevention, and Regional Trainers. Within two years, I opened 60 new stores, of which 90% were profitable within 18 months. Growing my region, I identified and integrated four additional business acquisitions and during a regional Business Restructure project, I managed store closures. To develop a culture of excellent Customer Service, I introduced a Service, Passion, Integrity, Innovation, and Teamwork programme. To develop future leaders, I mentored promising Area Managers that resulted in two appointments to Regional Director positions. Selected contributions:♦ Achieved £30M in regional revenue and at peak £20M Key Operating Profit.♦ Improved KOP by 15% YOY with an intensive care programme for under performing groups.♦ Reduced regional costs by 20% YoY with an aggressive cost-saving initiative. ♦ Achieved consistent 85% annual compliance target by implementing all FCA compliance, product, customer charter changes and audit and compliance checks for the new regulatory process.♦ Awarded MD Special Recognition for exceptional performance and service, DFC Team of the Year for excellent team performance.♦ Selected to represent UK and present at North American Conference on how to achieve 'Operations Excellence'. Show less

With the acquisition of The Money Shop by DFC, I was selected and promoted to open DFC’s first store in the UK. Additionally to the success of that first store, I opened and managed the operations of 17 more DFC North West stores. I developed an aggressive business plan with KPI-measured sales and customer service goals for my area stores and worked with my store manager teams to maximise sales, profitability, compliance and customer service performance. To ensure everyone was achieving their… Show more With the acquisition of The Money Shop by DFC, I was selected and promoted to open DFC’s first store in the UK. Additionally to the success of that first store, I opened and managed the operations of 17 more DFC North West stores. I developed an aggressive business plan with KPI-measured sales and customer service goals for my area stores and worked with my store manager teams to maximise sales, profitability, compliance and customer service performance. To ensure everyone was achieving their potential success, I trained and developed the store teams. Selected contributions:♦ Created the benchmarked Area Manager in Training Program (AMIT)♦ Collaborated with the Regional Director in recruiting new Area Managers and mentored emerging talent Store Managers.♦ Led the 20-store acquisition project.♦ Awarded Area Manager of the Year (2x) and Team of the Year. Show less