Julia Muntean Email & Phone Number

Vancouver, British Columbia, Canada

Responsible for directing, organizing & recording of traffic flow and activities inside the Port of Vancouver during the busy cruise ship season (April - October Season).• Directing and organizing all pick-up and drop-off traffic for up to 20 000 people on peak days.• Clear radio and verbal communications with teammates & supervisors.• Accurate record keeping of all traffic vehicles entering and leaving the port on a daily basis.• Checking ID & Permits of Limo Company drivers. • Issuing temporary permits for Limo drivers in holding lot (granting entry into Port).• Working & Communicating with Traffic Control Officers to maintain pedestrian safety at all times.• Reporting any and all safety concerns in a timely manner.• Constant awareness of traffic and pedestrians in case of mishaps.• Reporting any and all unattended luggage.• Prioritizing & communication with Emergency Vehicles.• Organizing of pedestrian walkways, signs and flow of traffic equipment.• Safety sweeps of traffic areas and passenger terminal areas.• Flexibility of daily assignments during the work day.

Vancouver, British Columbia, Canada

• Professional service of meals for high end functions.• Learn menus for specific functions including allergy and vegetarian options.• Serve wine/alcoholic beverages, mix and serve drinks.• Buffet setup and take down, labels, food running.• Bus, set and reset function rooms according to guest specifications.• Participate in team meetings, briefing and debriefing.• Sell drink tickets, utilise money floats and complete cash-outs.

New Westminster, British Columbia, Canada

• Serving Food & Drinks. • Making cocktails and suggesting wine pairing.• Taking orders, recommending menu items & daily specials. • Taking payments and handling cash. End of shift cash-out's.• Extensive knowledge of menu items and explaining the significance of each item (Italian Menu)• Time management & consistent service. Attentive to guest needs & body language. • Clean up and set up of main dining room. Stock (FIFO).• Communication with kitchen one daily stock and available items.• Brunch & Dinner service.

United States

Assistant Administration Officer• Assist with all Administration operations throughout the cruise. • Print and organize documents for guests and ships operations.• In charge of downliners and in transit guests on disembarkation day.• Liaise with terminal staff on embarkation day on behalf of the Administration Officer. • Organize disembarkation information and set up groups for a smooth operation. • Radio communication and coordination with teammates and other departments.• Extracting, organizing and merging data. Guest Services Officer• Assist with guest requests and inquiries, money exchange and payments.• Use all available resources to resolve issues quickly and effectively.• Coordinate with teammates on collaborative issues and share accurate information.• Crowd control and radio communication and coordination with teammates.• Communicate with shore side on behalf of guest requests. • Adapt to operational demands to ensure a positive guest experience.Crew Agent• Assist with crew requests and inquiries, money exchange and payments.• Collection and distribution of documents for embarking and disembarking crew.• Accurate filing systems of documents and record keeping of all crew onboard. • Radio communication and coordination with teammates and other departments.• Extracting, organizing and merging data.

Miami, Florida, United States

• Learn guest needs & preferences for optimal service and recommendation of drinks.• Extensive knowledge of all cocktails, spirits and wines offered.• Providing excellent customer service while delivering beverages with flair. • Coordinate with bar servers for daily set up, service and clean up of bar. • Input drink orders into POS for consumption tracking, usage, and for billing guests accounts.• Maintain adequate stock levels of bar, submit order sheets and liquor declaration forms.• Use and knowledge of chemicals in order to maintain the required cleanliness levels of all work area.• Coordinate with the bar server and lead bartender for a smooth operation.• Upselling of drink packages, cocktail upgrades, premium liquors and wines.

Vancouver, British Columbia, Canada

• Serving Food & Drinks. • Taking orders, recommending menu items & daily specials. • Food running to all sections (teamwork).• Taking payments and handling cash. End of shift cash-out's via POS systems.• Time management & consistent service while attentive to guest needs.• Clean up and set up of assigned section and back areas.• Communication with kitchen staff of food allergies. • Brunch & Dinner service.

Banff, Alberta, Canada

Student Work Experience Program - Summer Internship of 2013.• Communicate and take orders via phone/email from guests.• Use POS system to take orders, open and close bills, and bill various house accounts.• Arrange outside gifts including personalized messages and specific delivery times.• Deliver orders to guest rooms within allocated time/time management of orders.• Communicate via radio/phone with other employees and colleagues.• Maintain cleanliness of public spaces as well as departmental spaces.

Diploma Of Education, Animation, Interactive Technology, Video Graphics And Special Effects

Diploma Of Education, Hospitality Administration/Management