Julia Neff Email & Phone Number

Portsmouth, New Hampshire, United States

Remote

Williston, VT

South Burlington, Vermont

• Effectively communicated with customers to solve their technical and billing questions by using the 6+ Comcast tools and making personal connections through high quality interactions.
• Awarded “Yellow-Croc Award” for meeting all metrics 7 times.
• Awarded Highest First Call resolution in the department 2 times.
• Awarded Lowest After Call/Hold times in the department twice.
• Moved from CEA (Functional) to CEA (Professional) April 2019.
• Selected to be the Promoter for Vermont in the Women’s Network May 2019.

South Burlington, Vermont

• Managed customer accounts, documenting and keeping record of any changes made.
• Awarded “Yellow-Croc Award” for meeting all metrics 2 times.
• Awarded Highest First Call resolution in the department 1 times.
• First in my training class to achieve sales goals.
• Food Drives for The United Way and Chittenden Humane Society.

05495

• Appropriately suggested additional items to customers to increase restaurant sales.
• Effectively communicated with kitchen staff regarding customer allergies, dietary needs, and special requests.
• Effectively managed up to 10 table section with partner ensuring guest satisfaction.

Williston, Vermont

• Assist an average of 20+ customers per day in finding or selecting items, and providing recommendations based on individual needs.
• Stock, replenish, and organize inventory with accuracy and efficiency.
• Achieved an average of 110% of sales goals for four consecutive months.
• Provide outstanding customer service, receiving 92% in customer service feedback surveys.

Williston, Vermont

• Assist an average of 10+ customers per day in finding or selecting items, and providing recommendations based on individual needs.
• Provide outstanding customer service, receiving 80% in customer service feedback surveys.
• Awarded the Presidential Pin for meeting all metrics three consecutive months.

Williston, VT

• Working freight from truck to shelves in a timely and efficient manner.
• Cleaned and organized departments for next business day.
• Recycled cardboard via compactor.
• Worked back stock in a timely and efficient manner.
• Set featured displays throughout the store.
• Updated pricing of items for sales and price changes.

Saint Robert, MO

• Cleaning during shift.
• Prepping for next business day.
• Answering phones and taking orders.
• Delivering orders in a timely fashion.

Saint Robert, MO

• Answering phones and taking orders.
• Clean-up and prep for next business day.
• Delivering orders in a timely fashion.
• Preparing the orders.

Bachelor'S Degree, Website Design

• Project Management • Web Site Design • Introduction to Operating Systems (In-Progress) • Writing for the Web(In-Progress)

Bachelor Of Science (Bs), Computer Software Engineering, 3.14

• Principles of Management • Introduction to Java Programming 1 & 2 • System Administration • Object-Oriented Programming • Computer.

General Education

• Digital Photography 1 • Sign Language 1

Bachelor Of Science (Bs), Web Design/Digital Photogeaphy, 3.69

Activities and Societies: Sigma Rho Alpha- Sorority brought together of ladies looking to help their communities.• Digital Illustration 1.

Certificate, Small Business Administration/Management

• Innovative Leadership • Small Business: Structure, Planning, Funding