Julia Neumann

Julia Neumann Email and Phone Number

Care and Repair Operations Specialist @ Arc'teryx Equipment
Coquitlam, BC, CA
Julia Neumann's Location
Coquitlam, British Columbia, Canada, Canada
Julia Neumann's Contact Details

Julia Neumann work email

Julia Neumann personal email

n/a
About Julia Neumann

My passion is to provide an outstanding customer experience that leads to excellent customer satisfaction. Providing guests with solutions in a timely efficient manner, building relationships, and seeing my actions' impact encourages me to improve the operations and processes continuously.I like working in a fast-paced and diverse environment which motivates me to continue to learn, grow, and develop professionally as well as personally. I am very organized and structured. Planning ahead of time and documenting important information helps me to stay on top of everything. I approach my work with curiosity, an open mind, and a proactive mindset, always seeking opportunities for improvement.

Julia Neumann's Current Company Details
Arc'teryx Equipment

Arc'Teryx Equipment

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Care and Repair Operations Specialist
Coquitlam, BC, CA
Julia Neumann Work Experience Details
  • Arc'Teryx Equipment
    Care And Repair Operations Specialist
    Arc'Teryx Equipment
    Coquitlam, Bc, Ca
  • Arc'Teryx Equipment
    Ecommerce Specialist
    Arc'Teryx Equipment Aug 2023 - Present
    North Vancouver, British Columbia, Canada
    In my current role, I’m responsible for overseeing the end-to-end process of online orders, including monitoring, reviewing, and resolving payment, refund and processing issues, supporting stock allocation, jurisdictions, and order rejections. My main goal is to provide an excellent customer experience, primarily after the guest has decided to make a purchase with our company. I always keep an eye out for gaps and optimization potential in the processes, take appropriate action, flag concerns, and propose and implement solutions within my scope or pass on information. I also support the finance team in fraud prevention.
  • Arc'Teryx Equipment
    Senior Guest Services Representative
    Arc'Teryx Equipment Dec 2022 - Aug 2023
    North Vancouver, British Columbia, Canada
    • Assisted the Guest Service leadership team in coaching and mentoring new and existing Guest Services team members, did regular 1:1 check-ins with representatives, and provided feedback on their performance (team of 10-12)• Managed orders, payments, refunds, Gift Cards, and invoices.• Evaluated customer feedback for improved satisfaction.
  • Arc'Teryx Equipment
    Customer Service Representative
    Arc'Teryx Equipment Apr 2022 - Dec 2022
    Vancouver, British Columbia, Canada
    • Frontline representative, addressed guest inquiries via phone and email.• Applied analytical skills to pinpoint root causes of problems, devising innovative solutions to enhance the customer experience.• Identified and reported bugs and issues, effectively communicating pain points to the Guest Services leadership team
  • Medice Arzneimittel Pütter Gmbh & Co. Kg
    Assistant Operational Excellence / Trade Marketing Manager
    Medice Arzneimittel Pütter Gmbh & Co. Kg Apr 2021 - Aug 2021
    Iserlohn, North Rhine-Westphalia, Germany
    • Led digital promotion and communication for a one-year-old online learning platform.• Managed content plan and on-time publication.• Wrote and published blog posts, Facebook content, newsletters, and articles for pharmaceutical magazines.• Generated and managed customer feedback, implemented changes, and created a community for retention and engagement.• Tracked subscriptions, content views, and executed special promotions/campaigns for brand awareness.
  • Camalot – Manufaktur Für Markenerlebnisse
    Marketing Intern, Brand Experience
    Camalot – Manufaktur Für Markenerlebnisse Feb 2020 - Jun 2020
    Iserlohn, North Rhine-Westphalia, Germany
    • Formulated interview queries for qualitative research to shape marketing strategies.• Conducted interviews to identify target audiences and acquire new clients.• Developed and maintained WordPress and Shopify websites for customers.• Wrote and proofread blog posts, newsletters, and articles for magazines.• Supported customer service initiatives.• Authored website content, articles, and blogs, contributing to SEO efforts.

Julia Neumann Skills

English Adobe Premiere Pro

Julia Neumann Education Details

Frequently Asked Questions about Julia Neumann

What company does Julia Neumann work for?

Julia Neumann works for Arc'teryx Equipment

What is Julia Neumann's role at the current company?

Julia Neumann's current role is Care and Repair Operations Specialist.

What is Julia Neumann's email address?

Julia Neumann's email address is ju****@****ryx.com

What schools did Julia Neumann attend?

Julia Neumann attended University Of Europe For Applied Sciences, Europaschule Gymnasium An Der Stenner In Iserlohn.

What skills is Julia Neumann known for?

Julia Neumann has skills like English, Adobe Premiere Pro.

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