- Lead a team of 20 customer service representatives, providing guidance and support to ensure consistent, high-quality service delivery.- Proactively address customer inquiries, resolve issues, and upsell services to enhance satisfaction and drive revenue growth.- Train and coach team members on city policies, processes, and best practices to ensure compliance and performance improvement.- Manage daily operational tasks, including balancing revenue, verifying reports, and preparing essential documentation to support business operations.- Maintain a customer-centric approach to improve overall customer experience and support long-term retention strategies.

- Conducted in-depth research and organized geographical data to support planning and mapping projects, ensuring precise and reliable data for decision-making.- Utilized GIS software for spatial analysis, delivering high data accuracy and aligning insights with project objectives and customer requirements.- Consistently gathered and integrated customer feedback, tailoring project outcomes to meet specific client needs and improve overall satisfaction.- Developed a comprehensive story map that communicated complex data insights in an accessible, customer-friendly manner.- Collaborated with cross-functional teams, enhancing the quality of geographic analyses and ensuring solutions aligned with both technical goals and customer expectations.

- Ensured register security and accuracy by precisely handling cash and processing transactions, maintaining the integrity of daily operations.- Delivered exceptional customer service by actively listening to customer inquiries and providing prompt, effective solutions, promoting a welcoming and positive shopping experience.- Assisted in store promotions, including upselling products and explaining ongoing offers, which contributed to increased customer engagement and sales.- Collaborated with team members to monitor inventory levels and restock shelves, ensuring product availability and smooth day-to-day operations.- Resolved customer concerns and escalated complex issues as needed, consistently striving to exceed customer expectations and create repeat business.