• Conducted comprehensive analysis, audits, and feedback evaluations after new initiative launches or process modifications to gauge effectiveness and inform decision making • Managed projects post-implementation by establishing best practices and developing resources to maintain consistency and ensure alignment with organization objectives• Disseminated intricate data into presentations for team leaders and stakeholders, empowering them with digestible insights on agent behaviors• Established benchmark criteria and incentives to redefine the company’s perception of a successful call by rewarding agents for strong member interactions regardless of sales outcomes• Established benchmark criteria and incentives to redefine the company’s perception of a successful call by rewarding agents for strong member interactions regardless of sales outcomes• Continuously monitored and refined the benchmark criteria to align with evolving company initiatives and best practices, fostering a culture of continuous improvement.• Integrated a new digital platform for consumers and collaborated with internal teams to identify platform shortcomings and ultimately enhance the user experience

• Provided creative solutions for various types of problems and opportunities for clients in the medical technology and pharmaceutical industries• Engaged client stakeholders to gain multiple perspectives on project priorities, constraints, and possible solutions• Interviewed medical professionals to understand the customer journey and customer experience• Created office-wide opportunities for engagement in charitable work as the volunteer lead

• Collaborated with Becton Dickinson on the development of an autonomous calibration device for pumps in the COR™ system used to run essential assays on women’s health and gastrointestinal issues• Led a team of 5 engineers in devising a design that improved efficiency by 67%, decreasing both loss of labor and human error associated with manual pump calibration• Used SolidWorks to design and perform Finite Element Analysis (FEA) on the motor/pump adapter to improve finite adjustment of the diluent dispensation rate

• Determined best approach to liver tissue engineering for long term retention of liver cell vitality and functionality• Created emulsion system to encapsulate mammalian cells in collagen based beads• Fabricated a 3D printed rigid vascular structure for use in tubular perfusion system• Quantified results via live/dead staining, ELISA assay, Bilirubin assay, and immunofluorescence staining

Worked with Effi Wagshal, DVM BsC, at both Hai Keff Zoo and his small animal clinic, Vet 4 Pet:• Learned aspects of common surgical procedures like spays and castrations• Observed and assisted veterinarians in complicated procedures including amputations and enucleations