Julia Ploof Email & Phone Number

Bloomington, Minnesota, United States

Bloomington, Minnesota, United States

• Acted as sole UX representation during the production and release of 5 new product launches
• Lead and analyzed over 20 research projects, resulting in thousands of observations and insights, ultimately creating the company’s first research repository and personas
• Established and manage the organization’s first Beta testing group in order to establish a smoother release process
• Work closely with Product Manager to manage and execute product roadmap for 5 different teams and 7… Show more
• Work closely with Product Manager to manage and execute product roadmap for 5 different teams and 7 different products
• Assist in the research, design, validation, and release of user-centered features contributing to a 167% increase in MAU over 2 years Show less

• Sourced candidates, moderating remote usability testing sessions, synthesizing insights, and creating a findings and recommendations report with annotated wireframes
• Participated in remote UX learning sessions while providing feedback that will advance the UX curriculum for future students
• Conducted remote user interviews to gain insights that will be used to create initial website concepts and generate longterm organizational strategy
• Created User Flow diagram of mobile… Show more
• Created User Flow diagram of mobile application that will be used by developers to create an MVP Show less

Minneapolis

• Wand Digital Menu Board SaaS | Final Group Project
• Explored a highly complex system to understand how to simplify software constructed for many different users and use cases
• Designed wireframes of key revised flows, a guide for a tiered training approach, user personas, and a phased roadmap to illustrate how the business would implement suggested changes
• Utilized Miro, Trello, Balsamiq, Survey Monkey, and Sketch to demonstrate the value added by the recommendations suggested… Show more Wand Digital Menu Board SaaS | Final Group Project
• Utilized Miro, Trello, Balsamiq, Survey Monkey, and Sketch to demonstrate the value added by the recommendations suggested Realify Goal Tracking App (Self-Ideated) | Self-Defined Project
• Identified a need for a mobile application that allows users to easily enter and track goals to reduce the amount of abandoned wishlist items

Greater Minneapolis-St. Paul Area

• Facilitated 100+ onsite and remote audits a year through the distribution of assessments and questionnaires to internal employees and managed correspondence with clients
• Communicated with company executives to ensure accurate information and Standard Operating Procedures are being provided to clients before deadlines
• Managed own portfolio of clients by providing accommodating customer service and problemsolving to through the entire audit process
• Developed strategies to ensure… Show more
• Developed strategies to ensure audit requests were being handled timely, efficiently, and accurately resulting in positive audit outcomes
• Created agendas and coordinate with subject matter experts to arrange a successful andproductive onsite audit

Greater Minneapolis-St. Paul Area

• Quickly learned new office procedures, systems, and programs to effectively assistinternal employees as well as customers and clients
• Utilized multiple telephone systems to provide exceptional customer service
• Entered data into multiple different CRM systems to ensure accurate customer andclient relationships
• Further developed skills using Microsoft Office, Excel, and Outlook

Greater Minneapolis-St. Paul Area

• Responsible for independently opening and closing the bar
• Supervised and directed employees regarding job duties and customer service situations
• Built loyal customer base through exceptional service levels and hospitality
• Number two revenue producer (out of 20 servers)
• Generated bar/restaurant revenues 50% greater than server average
• Worked directly with management and patrons in the planning and execution of events

Greater Minneapolis-St. Paul Area

• Created customized plans and communicated directly with applicants, participants, and alumni who participated in World Endeavors' travel and study abroad programs
• Researched specific companies and created foreign internship opportunities for participants
• Professionally troubleshot participant issues in times of urgency

Duluth, Minnesota Area

Duluth, Minnesota Area

• Escorted groups of 1-25 people through the estate numerous times per day
• Provided detailed historical information about the family, house, and surrounding area
• Went the extra mile to learn intriguing side stories for participant interest and enjoyment
• Assisted the event staff in hosting special events at the estate
• Developed excellent public speaking skills and style to ensure a superior client experience

Little Falls, MN

• Supervised and directed groups of children, ages 4-12, in organized sports practices and games
• Managed 3-35 individuals in soccer, t-ball, and basketball practices and games
• Developed exercises and games for children keeping them all involved and moving
• Learned valuable leadership skills providing a positive development experience for children and an uplifting community experience for the parents

User Experience Design

Activities and Societies: UXPA Member

Bachelor Of Arts (B.A.), Anthropology, Gpa - 3.6 (Cum Laude)

Liberal Arts And Sciences, General Studies And Humanities

Study Abroad Experience

Education record