Identified fraudulent credit card behavior that poses a potential risk to the customer. Investigated suspicious transactions to determine if fraudulent activity was occurring.Trained to recognize anti-money laundering (AML) and fraud risk behaviors. Highly skilled in using LexisNexis business research and risk management services. Built a trusting relationship with customer while resolving fraud exposure on accounts.

Produced and managed offsite business campaigns. Reported on sales, inventory, and new customer memberships. Increased company awareness and built lasting relationships. Marketed quality wine products to a broad array of customers that resulted in new business opportunities and wine club memberships. Increased revenue from previous year. Expert communicator, negotiator, and practiced servant leader.