Julia Rokina Email & Phone Number

In partnership with NSW Police Youth Case Managers, to lead the team of staff and volunteers to engage with the community to deliver a range of programmes and activities.My background entails 10+ years’ of rich experience in multiple domains in operational management including general administration, fundraising, customer service, facilities management and financial operations, ensuring the operations are performed as per set global and organisational standards. Currently spearheading as Centre Manager – St George PCYC with Police Citizens Youth Club (PCYC), NSW, I have successfully handled day to day facilities management, revenue generation, new memberships, marketing and other administrative functions, I possess in-depth exposure for planning and implementing operational plans and policies in line with organisation’s objectives. Demonstrating professional excellence in change management and process improvement, I am proficient at identifying opportunities for transformation of business and organisational processes in terms of revenue generation and service delivery. Deft at coordinating activities with stakeholders for implementing strategies for deriving cost-effective solutions to problems. Leveraging broad competencies in customer support and service, I am skilled at administering entire gamut of customer management activities including service management and quality assurance. I hold expertise in developing, implementing and managing the organisation’s customer service policies, procedures, standards, and strategies in compliance with organisational and standard rules, regulations, and best practices.

Listed skills include Procurement, Management, Sourcing, Purchasing, and 13 others.

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  Eötvös Loránd University

  Ma (Master Degree)