Highest escalation point provided to customerResponsibilities:-Case resolution with EMEA business partners- Research of privacy violation laws- Consultation with legal department- Application of the learnings to daily cases - Identification and reporting of opportunities for operational improvement - Strengthening customers loyalty and faith- Identifying opportunities for operational improvements- Providing other tasks as needed

Duties involved:- Scheduling daily task plan for Account & Technical Support department- Translating English to Russian email templates- Training and coaching new members of the team- Contributing to monthly "workplace improvement" meetings Assisting customers with account issues, such as:- Account - creation, cancellation and transfers, information update- Billing - payment transfers, refunds, subscriptions, charge backs- Technical - driver updates, errors… Show more Duties involved:- Scheduling daily task plan for Account & Technical Support department- Translating English to Russian email templates- Training and coaching new members of the team- Contributing to monthly "workplace improvement" meetings Assisting customers with account issues, such as:- Account - creation, cancellation and transfers, information update- Billing - payment transfers, refunds, subscriptions, charge backs- Technical - driver updates, errors, installation and patching issues, crashes, PC & MAC issues- Security - scam emails, account securityCovering reception:- Arranging business travel for managerial staff- Helping HR and Finance department with daily duties Show less

Website Content writer for a start up digital marketing agency. Content on services provided included:- Car servicing company - Wedding organisers- Financial advisors - Textile company (creating logo for business cards)

Duties involved:- Sale of 6 Star overseas property developments- Dealing with confidential information- Diary management, arranging and scheduling meetings for management personnel- Dealing with Contracts and Exchange Bonds- Direct handling of Client Satisfaction/concerns and support

Duties involved:- Upkeep of corporate website- Diary management, arranging and scheduling meetings for management personnel - Training and coaching new team members- Drawing up client contracts- Maintaining records and filing documents- Client relations and customer service responsibilities- Answering calls and potential client queries- Other administrative duties as required

Working as a security personnel in various cocktail bars, night clubs and football venues around Cork City. Duties involved;- Conflict resolution- Security checks on the entrance- Making sure the guests are safe- Legal age checks