• Interacted with guests from all around the world doing check-ins and front office duties• Scheduled diving excursions and classes• Conducted diving courses from entry to professional level in multiple languages• Encouraged social interaction of and with guests at the resort• Maintained the equipment and fulfilling all safety precautions for a safe diving environment• Gained customers through weekly presentations about the ocean and how to… Show more • Interacted with guests from all around the world doing check-ins and front office duties• Scheduled diving excursions and classes• Conducted diving courses from entry to professional level in multiple languages• Encouraged social interaction of and with guests at the resort• Maintained the equipment and fulfilling all safety precautions for a safe diving environment• Gained customers through weekly presentations about the ocean and how to protect it as a responsible diver Show less

• Coordinated reservations both personally and over phone• Fulfilled guests needs with a high-end customer service attitude• Led a station under high pressure• Contributed to a smooth experience for the guests by remaining calm in stressful situations• Organized and conducted small events in the restaurant

• Interacted with guests from all around the world doing check-ins and front office duties• Scheduled diving excursions and classes• Conducted diving courses from entry to professional level in multiple languages• Encouraged social interaction of and with guests at the resort• Maintained the equipment and fulfilling all safety precautions for a safe diving environment• Gained customers through weekly presentations about the ocean and how to… Show more • Interacted with guests from all around the world doing check-ins and front office duties• Scheduled diving excursions and classes• Conducted diving courses from entry to professional level in multiple languages• Encouraged social interaction of and with guests at the resort• Maintained the equipment and fulfilling all safety precautions for a safe diving environment• Gained customers through weekly presentations about the ocean and how to protect it as a responsible diver Show less

• Led a station coordinating a small team under high pressure• Solved problems within the team and with guests under highpressure friendly and professional at all times• Trained interns in customer relations and internationalcommunications

• Led a station coordinating a small team under high pressure• Solved problems within the team and with guests under high pressure friendly and professional at all times • Trained interns in customer relations and international communications

• Gained experience in the position of a receptionist and waitress doing front office work, answering phone calls and helping guests with their needs• Supported customer satisfaction by co-leading a restaurant station• Participated in continuing education in the tourism field (Microsoft Office Programs, wine-schooling, organized events, time management ...)