Julia Shorr Email & Phone Number

Rancho Santa Fe, California, United States

Rancho Santa Fe, California, United States

Carlsbad, California, United States

Collaborates with Four Seasons leaders globally to transform fourseasons.com into an e-commerce website allowing guests to browse product and amenity offerings for purchaseEngages with multiple departments to ensure a seamless guest experience, acting point of contact for VIPs and resolving guest issues in a timely and effective mannerSpearheaded the.

Carlsbad, California, United States

Oversaw multiple outlets, on-boarding 10+ servers and curating new amenity programsDetermined future labor standards by reviewing previous business volumes and forecasted numbers to provide accurate cover projectionsSourced and implemented new poolside acrylic plasticware to comply with Environmental, Social, and Governance (ESG) Standards

Laguna Niguel, California, United States

Upsold an average of 5 reservations per week resulting in approximately $30,000 of additional revenue per monthManage 396-room inventory as well as pre-authorizing payment methods and assigning room blocking for VIP’s and Marriott Bonvoy MembersUtilizing Opera (PMS) to check-in and check-out guests per Forbes Five-Star Standard and delegated tasks through.

Chino Hills, California, United States

Implement and enforce county and state guidelines in regards to the constantly changing Covid-19 protocols, ensuring a safe and sanitary shopping experience for the hundreds of daily customersCollect all near-expired or damaged items so that they can be donated to food banks and effectively communicate shelf inventory to crew members and management so they.

United States

Work in a high-volume operation serving over 500 guests daily and fostered a culture of belonging through extraordinary customer serviceEnsuring a team-oriented environment by training 10 employees to be familiar with Starbucks standards, company code, sanitary procedures and product knowledgeVerify proper billing of all sales through Micros (POS).

Laguna Niguel

Provided optimal guest experiences by upselling an average of 4 reservations per week resulting in approximately $15,000 of additional guest-room revenue per month Utilizing Opera (PMS) to check-in and check-out guests per Forbes Five-Star Standard and delegated tasks through HotSOS (POS) to resolve guest issuesWas part of the first team to introduce.

Laguna Niguel

In order to become a more sustainable operation, implemented new procedures for guest amenities at hotel recreation facilities that recycled hundreds of water bottles per weekWorked independently to maintain Ritz- Carlton service levels without the presence of supervisors and anticipated guest needs by being prepared with recreation amenities

Irvine

Efficiently able to explain menu items and create a desired item for all. Learn the POS system quickly and adequately to use in a timely manner. Consistently receive positive feedback while creating repeat business.