Julia Shreyder Email & Phone Number

- launch of new suppliers: preparation of information about the supplier, analysis of the supplier's competitiveness, negotiation of terms of cooperation, agreement of contracts, assistance in the integration process;- support of existing suppliers: control over the performance of suppliers, improvement of commercial conditions, interaction with the financial department to improve payment terms and assistance in solving non-standard situations;- providing support to the Customer support team and suppliers in organizing internal processes for incident resolution (overbooks/kick-outs) and improving the quality of support;- interaction with the technical department to improve the technical parameters of suppliers and assistance in identifying and eliminating difficulties for efficiency growth.- daily analysis of dashboards and sales metrics (Tableu, Finance Cubs, Stat) and support of suppliers on all emerging issues;- weekly calls with hotel suppliers, providing detailed information on the quality of sales and recommendations for improving sales level;- work with task management systems (Redmine, asana, crm)

Management and control of Service Team managers actions:- independent decision the most difficult and expencive cases for top VIP clients- support of my team and help them to solve the most difficult cases in organization of additional services for clients and support them in solving incidents, force-majeure and overbookings.- monthly accounting of actions of support managers, acquaintance with their correspondence and their calls with customers- quality control- conducting telephone conversations, e-mail correspondence with hotels, suppliers, partners.- recording and accounting actions in CRM and internal systems of the company.- knowledge of the main international suppliers and hotels of the tourist market and working with them

- support of reservations from travel agencies and other companies, organization of additional services for Service Team clients on request- solving incidents, force majeure and overbookings- conducting telephone conversations, e-mail correspondence with hotels, suppliers, partners;- recording and accounting actions in CRM and internal systems of the company

Main responsibilities:Selling and organizations of package tours.And other:- consultation of clients on tourist destinations- looking for the best options for customer request- documentary support- air tickets booking, hotels, transfers and other- visa registrationAchievements:- the certificate of a professional Manager on tourism, took courses at the school of travel industry "Olimp-KONSALT" (http://www.olymp-k.ru/)- increased number of regular customers and positive feedback from customers- having gained my own customer base- taking regularly part in professional seminars, webinars, exhibitions and workshops

The company is an official partner of Google DoubleClick AdExchange - online advertising exchanges, working on technology RTB (Real Time Bidding).And places Google ads on websites as well.Responsibilities:- current customers support- establishing and developing strong long-term partnerships based on mutual interests with new clients- analysis and correct interpretation of the information obtained from the customers for advertising campaigns on their websites- detailed identification of needs in order to avoid misunderstandings in the future- continuous information support of the client- analysis of customer complaints and taking action to meet them- timely preparing and sending regular reports results for the work done- preliminary analysis of sites for the placement of Google ads and their compliance with Google's policies- solution of technical problems associated with the display of Google banners- preparation of presentationsAchievements:- significantly increased turnover of the company for current and new clients and seriously increased number of regular customers